Is Agile the Answer? The Case of UK Universal Credit

Abstract : In 2010 the UK government responded to a catalogue of failing large-scale IT projects by cancelling most of them. In 2011 they announced the Universal Credit (UC) project, described as “the biggest single change to the system of benefits and tax credits since 1945, affecting some 6 million households and 19 million people”. UC will integrate a number of legacy databases with the Real Time Information (RTI) system, administered by Her Majesty’s Revenue and Customs (HMRC) and due to complete by October 2013. The coupling of these two large-scale IT projects will affect millions of UK citizens; it is crucial that both complete successfully and on time. Government has responded to criticisms by stating that the use of Agile methods will solve the failures of the past. This paper critically assesses the adoption of Agile methods for software development, project management and procurement in the case of Universal Credit.
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Yogesh K. Dwivedi; Helle Zinner Henriksen; David Wastell; Rahul De’. InternationalWorking Conference on Transfer and Diffusion of IT (TDIT), Jun 2013, Bangalore, India. Springer, IFIP Advances in Information and Communication Technology, AICT-402, pp.295-309, 2013, Grand Successes and Failures in IT. Public and Private Sectors. 〈10.1007/978-3-642-38862-0_18〉
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Rosa Michaelson. Is Agile the Answer? The Case of UK Universal Credit. Yogesh K. Dwivedi; Helle Zinner Henriksen; David Wastell; Rahul De’. InternationalWorking Conference on Transfer and Diffusion of IT (TDIT), Jun 2013, Bangalore, India. Springer, IFIP Advances in Information and Communication Technology, AICT-402, pp.295-309, 2013, Grand Successes and Failures in IT. Public and Private Sectors. 〈10.1007/978-3-642-38862-0_18〉. 〈hal-01467785〉

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