Success or Failure in Knowledge Management Systems: A Universal Issue,

Abstract : This paper takes a sociotechnical viewpoint of knowledge management system (KMS) implementation in organizations considering issues such as stakeholder disenfranchisement, lack of communication, and the low involvement of key personnel in system design asking whether KMS designers could learn from applying sociotechnical principles to their systems. The paper discusses design elements drawn from the sociotechnical principles essential for the success of IS and makes recommendations to increase the success of KMS in organizations. It also provides guidelines derived from Clegg’s Principles (2000) for KMS designers to enhance their designs. Our data comes from the application of a plurality of analysis methods on a large comprehensive global survey conducted from 2007 to 2011 of 1034 participants from 76 countries. The survey covers a variety of organizations of all types and sizes from a comprehensive selection of economic sectors and industries. Our results showed that users were not satisfied with the information and knowledge systems that they were being offered. In addition to multiple technology and usability issues, there were human and organisational barriers that prevented the systems from being used to their full potential. We recommend that users of KMS are integrated into the design team so that these usability and other barriers can be addressed during the feasibility stage as well as the actual design and implementation phases.
Type de document :
Communication dans un congrès
Yogesh K. Dwivedi; Helle Zinner Henriksen; David Wastell; Rahul De’. InternationalWorking Conference on Transfer and Diffusion of IT (TDIT), Jun 2013, Bangalore, India. Springer, IFIP Advances in Information and Communication Technology, AICT-402, pp.39-56, 2013, Grand Successes and Failures in IT. Public and Private Sectors. 〈10.1007/978-3-642-38862-0_3〉
Liste complète des métadonnées

Littérature citée [3 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01468142
Contributeur : Hal Ifip <>
Soumis le : mercredi 15 février 2017 - 11:17:48
Dernière modification le : vendredi 1 décembre 2017 - 01:16:41
Document(s) archivé(s) le : mardi 16 mai 2017 - 13:19:44

Fichier

978-3-642-38862-0_3_Chapter.pd...
Fichiers produits par l'(les) auteur(s)

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Elayne Coakes, A. Amar, Maria Granados. Success or Failure in Knowledge Management Systems: A Universal Issue,. Yogesh K. Dwivedi; Helle Zinner Henriksen; David Wastell; Rahul De’. InternationalWorking Conference on Transfer and Diffusion of IT (TDIT), Jun 2013, Bangalore, India. Springer, IFIP Advances in Information and Communication Technology, AICT-402, pp.39-56, 2013, Grand Successes and Failures in IT. Public and Private Sectors. 〈10.1007/978-3-642-38862-0_3〉. 〈hal-01468142〉

Partager

Métriques

Consultations de la notice

106

Téléchargements de fichiers

380