http://www.atkearney.com/consumer-products-retail/global- retail-development-index, 2012. ,
An Integrative Approach to the Assessment of E- Commerce Quality, Journal of Electronic Commerce Research, vol.3, issue.3, pp.114-127, 2003. ,
InterShop: Enhancing the Vendor/Customer Dialectic in Electronic Shopping, Journal of Management Information Systems, vol.4, issue.4, pp.9-31, 1995. ,
DOI : 10.1109/2.84879
La qualite de service electronique: NetQu@l Proposition d'une echelle de mesure appliquee aux sites marchands et effets moderateurs, Rescherche et Applications en Marketing, pp.19-45, 2006. ,
DOI : 10.1177/076737010602100302
E-commerce and the retail process: a review, Journal of Retailing and Consumer Services, pp.275-286, 2003. ,
DOI : 10.1016/S0969-6989(02)00062-0
Process Automation as the Foundation for E-Business ,
A strategic framework for website evaluation based on a review of the literature from 1995???2006, Information & Management, vol.47, issue.5-6, pp.282-290, 1995. ,
DOI : 10.1016/j.im.2010.06.002
E???service: enhancing internal customer service through e???procurement, International Journal of Service Industry Management, vol.14, issue.5, pp.539-555, 2003. ,
DOI : 10.1108/09564230310500219
E???commerce policies and customer privacy, Information Management & Computer Security, vol.11, issue.1, pp.19-27, 2003. ,
DOI : 10.1108/09685220310463696
How E-commerce can Improve the Customer Experience and Increase Revenues?, 2011. ,
Toward Digital Intermediation in the Information Society, Journal of Economic Issues, vol.31, issue.4, pp.383-391, 1999. ,
DOI : 10.1016/0048-7333(86)90027-2
E???service quality perceptions: a cross???cultural comparison of American and Korean consumers, Journal of Research in Interactive Marketing, vol.4, issue.3, pp.257-275, 2010. ,
DOI : 10.1108/17505931011070604
Serviceflow management for health provider networks, Logistics Information Management, vol.16, issue.3/4, pp.259-269, 2003. ,
DOI : 10.1108/09576050310483844
URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.18.9636
A Holistic Framework of E-Business Strategy, Journal of Global Information Management, vol.12, issue.2, pp.44-62, 2004. ,
DOI : 10.4018/jgim.2004040103
Dimensions of service quality in developed and developing economies: multi???country cross???cultural comparisons, International Marketing Review, vol.22, issue.3, pp.256-278, 2005. ,
DOI : 10.1108/02651330510602204
Developing Efficient Supply Chain Links Using Web Services, Journal of Internet Commerce, vol.43, issue.6, p.63, 2004. ,
DOI : 10.1300/J179v03n03_04
A Framework for Assessing E-Commerce in Sub-Saharan Africa, Journal of Global Information Technology Management, vol.1, issue.1, pp.44-66, 2003. ,
DOI : 10.1080/019722497129241
E-S-QUAL, Journal of Service Research, vol.30, issue.4, pp.213-235, 2005. ,
DOI : 10.1177/1094670504271156
URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.474.1568
A Framework and Methodology for Evaluating E- Commerce Web Sites, Internet Research, vol.13, issue.5, pp.330-341, 2003. ,
E-service, Communications of the ACM, vol.46, issue.6, pp.36-42, 2003. ,
DOI : 10.1145/777313.777336
Enabling flexible queries with guarantees in p2p systems, IEEE Internet Computing, vol.8, issue.3, pp.19-27, 2004. ,
DOI : 10.1109/MIC.2004.1297269
Measuring cultural adaptation on the Web: a content analytic study of U.S. and Japanese Web sites, Journal of Business Research, vol.57, issue.8, pp.864-872, 2004. ,
DOI : 10.1016/S0148-2963(02)00482-4
Evidential Reasoning for WebTrust Assurance Services, Journal of Management Information Systems, vol.4, issue.5, pp.11-32, 1999. ,
DOI : 10.1002/(SICI)1099-1174(199609)5:3<165::AID-ISAF107>3.0.CO;2-E
URL : https://kuscholarworks.ku.edu/bitstream/1808/11000/1/Srivastava_EvidentialReasoning.pdf
Measurement for Process Improvement. Practical Software and Systems Measurement, 2005. ,
A review of e-commerce literature on India and??research agenda for the future, Electronic Commerce Research, vol.1, issue.1, pp.83-97, 2010. ,
DOI : 10.1007/s10660-010-9046-0
A framework and methodology for evaluating e???commerce Web sites, Internet Research, vol.13, issue.5, pp.330-341, 2003. ,
DOI : 10.1108/10662240310501612
eTailQ: dimensionalizing, measuring and predicting etail quality, Journal of Retailing, vol.79, issue.3, pp.183-198, 2003. ,
DOI : 10.1016/S0022-4359(03)00034-4
Developing a Scale to Measure Perceived Quality of an Internet Shopping Site (SITEQUAL), Quarterly Journal of Electronic Commerce, vol.2, issue.1, pp.31-46, 2001. ,
Cultural Signifiers of Web Site Images, Journal of Management Information Systems, vol.25, issue.3, pp.147-200, 2012. ,
DOI : 10.2753/MIS0742-1222280106