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Manufacturing Service Innovation Ecosystem
Abstract : Due to the increasing global commercial competition, the current economic crisis and globalization, enterprises would like to shift from a pure product sales structure towards after-sales services and related activities. It is noteworthy that “profit generated by after-sale service is often higher than the one obtained with sales; the service market can be four or five times larger than the market for products” [1].The purpose of this paper is to lay down the foundations for a governance framework, by using the models and methods which can support various levels of performance indicators in service, servitization, governance and innovation. The basic idea behind of a governance framework is to create a trust relationship between seller and buyer for covering the customer requirements.
Cited literature [12 references]
https://hal.inria.fr/hal-01470637
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Submitted on : Friday, February 17, 2017 - 3:53:32 PM
Last modification on : Thursday, March 5, 2020 - 4:45:35 PM
Long-term archiving on: : Thursday, May 18, 2017 - 3:15:08 PM
Contributor : Hal Ifip Connect in order to contact the contributor
Submitted on : Friday, February 17, 2017 - 3:53:32 PM
Last modification on : Thursday, March 5, 2020 - 4:45:35 PM
Long-term archiving on: : Thursday, May 18, 2017 - 3:15:08 PM
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