Abstract : Due to the increasing global commercial competition, the current economic crisis and globalization, enterprises would like to shift from a pure product sales structure towards after-sales services and related activities. It is noteworthy that “profit generated by after-sale service is often higher than the one obtained with sales; the service market can be four or five times larger than the market for products” [1].The purpose of this paper is to lay down the foundations for a governance framework, by using the models and methods which can support various levels of performance indicators in service, servitization, governance and innovation. The basic idea behind of a governance framework is to create a trust relationship between seller and buyer for covering the customer requirements.
Christos Emmanouilidis; Marco Taisch; Dimitris Kiritsis. 19th Advances in Production Management Systems (APMS), Sep 2012, Rhodes, Greece. Springer, IFIP Advances in Information and Communication Technology, AICT-398 (Part II), pp.321-328, 2013, Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services. 〈10.1007/978-3-642-40361-3_41〉
https://hal.inria.fr/hal-01470637
Contributeur : Hal Ifip
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Soumis le : vendredi 17 février 2017 - 15:53:32
Dernière modification le : vendredi 1 décembre 2017 - 01:15:29
Document(s) archivé(s) le : jeudi 18 mai 2017 - 15:15:08
Marco Taisch, Mohammadreza Alamdari, Christiano Zanetti. Manufacturing Service Innovation Ecosystem. Christos Emmanouilidis; Marco Taisch; Dimitris Kiritsis. 19th Advances in Production Management Systems (APMS), Sep 2012, Rhodes, Greece. Springer, IFIP Advances in Information and Communication Technology, AICT-398 (Part II), pp.321-328, 2013, Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services. 〈10.1007/978-3-642-40361-3_41〉. 〈hal-01470637〉
