Framework for Lean Management in Industrial Services

Abstract : Industrial Service providers face the challenge of generating maximum customer value on the one hand and the efficient utilization of internal resources on the other hand. This challenge is further intensified by a worldwide growing market of industrial service providers. This paper presents a holistic approach for lean service management facing the named challenges. The framework is derived from various optimization projects in industrial service operations and supports companies to achieve excellent productivity within their service delivery.
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Christos Emmanouilidis; Marco Taisch; Dimitris Kiritsis. 19th Advances in Production Management Systems (APMS), Sep 2012, Rhodes, Greece. Springer, IFIP Advances in Information and Communication Technology, AICT-398 (Part II), pp.392-398, 2013, Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services. 〈10.1007/978-3-642-40361-3_50〉
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Günther Schuh, Philipp Stüer. Framework for Lean Management in Industrial Services. Christos Emmanouilidis; Marco Taisch; Dimitris Kiritsis. 19th Advances in Production Management Systems (APMS), Sep 2012, Rhodes, Greece. Springer, IFIP Advances in Information and Communication Technology, AICT-398 (Part II), pp.392-398, 2013, Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services. 〈10.1007/978-3-642-40361-3_50〉. 〈hal-01470719〉

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