Skip to Main content Skip to Navigation
Conference papers

Examining Sources of Resistance to the Implementation of a Patent Management System in a Developing Country: Evidence from a Case Study of the Brazilian Patent Office

Abstract : User resistance to information systems implementation has been identified as a significant reason for the failure of new systems and hence needs to be understood and managed. While previous research has explored the reasons for user resistance, there are gaps in our understanding of how users evaluate change related to a new information system within patent office organizations. This paper explores the sources of resistance associated with the implementation of a Patent Management System (PMS) at the Brazilian Patent Office, which is named ‘Instituto Nacional da Propriedade Industrial‘ (INPI). This study investigates typical types of user resistance together with strategies for overcoming these resistances. In the case under analysis, the study shows that resistance to the PMS caused a delayed adoption of the system and the main motives for resistance were: the employment relationship and the perceived interference of the system with the power and autonomy of the patent examiners.
Complete list of metadata

https://hal.inria.fr/hal-01490912
Contributor : Hal Ifip <>
Submitted on : Thursday, March 16, 2017 - 10:46:42 AM
Last modification on : Friday, March 17, 2017 - 1:07:40 AM
Long-term archiving on: : Saturday, June 17, 2017 - 1:10:41 PM

File

978-3-642-40358-3_22_Chapter.p...
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Gabriel Canto Cavalheiro, Luiz Joia. Examining Sources of Resistance to the Implementation of a Patent Management System in a Developing Country: Evidence from a Case Study of the Brazilian Patent Office. 12th International Conference on Electronic Government (EGOV), Sep 2013, Koblenz, Germany. pp.262-273, ⟨10.1007/978-3-642-40358-3_22⟩. ⟨hal-01490912⟩

Share

Metrics

Record views

193

Files downloads

319