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Stakeholder Salience Changes in an e-Government Implementation Project

Abstract : In this article we discuss in what ways an e-government project can give both expected and unexpected effects for agency employees and their working tasks. The purpose of this article is to illustrate the fact that, besides the aim to increase agency efficiency and citizen benefit, e-government implementation might also change the salience of involved stakeholders. We do this by focusing on one stakeholder group which was reluctant and hesitating in the beginning of the studied project; marginalized, passive, easily convinced, and old-fashioned. After the e-government implementation, this group had turned to satisfied, proud, influential, active, powerful, and modern IT users. The case shows how stakeholder salience might change over time in an e-government project. Stakeholder influence aspects and IT driven change aspects are intertwined. This makes it necessary for any e-government project to address the notion of stakeholder involvement in decision-making during the development and implementation phases, but also to acknowledge e-services force to change how things and people are perceived during these phases.
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Distributed under a Creative Commons Attribution 4.0 International License

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Karin Axelsson, Ulf Melin, Ida Lindgren. Stakeholder Salience Changes in an e-Government Implementation Project. 12th International Conference on Electronic Government (EGOV), Sep 2013, Koblenz, Germany. pp.237-249, ⟨10.1007/978-3-642-40358-3_20⟩. ⟨hal-01490970⟩

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