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Conference Papers Year : 2013

Development of Novel eHealth Services for Citizen Use – Current System Engineering vs. Best Practice in HCI

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Isabella Scandurra
  • Function : Author
  • PersonId : 1005495
Jesper Holgersson
  • Function : Author
  • PersonId : 999534
Thomas Lind
  • Function : Author
  • PersonId : 1005496
Gunilla Myreteg
  • Function : Author
  • PersonId : 1005497

Abstract

Many new public eHealth Services are now being developed. Often a conventional customer-vendor process is used, where the customer is a public authority, e.g. a county council, and the vendor a commercial actor, e.g. an IT development company. In this case study the engineering process regards a novel eHealth service aiming to provide patients with online access to their electronic health record. A complicating factor in conventional customer-vendor processes for public e-services is that “the future user could be anyone”. In the light of best practice in Human-Computer Interaction, this study examines the joint effort of the customer and vendor when developing novel services for citizen use. The results include delimiting factors, recommendations for public authority customers and proposed new actions for the research agenda.
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Dates and versions

hal-01501755 , version 1 (04-04-2017)

Licence

Attribution - CC BY 4.0

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Isabella Scandurra, Jesper Holgersson, Thomas Lind, Gunilla Myreteg. Development of Novel eHealth Services for Citizen Use – Current System Engineering vs. Best Practice in HCI. 14th International Conference on Human-Computer Interaction (INTERACT), Sep 2013, Cape Town, South Africa. pp.372-379, ⟨10.1007/978-3-642-40480-1_24⟩. ⟨hal-01501755⟩
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