W. Atzori and Ö. Ünver, SUSTAINS User Requirements Recommendations

L. G. Anthopoulos, P. S. Siozos, and I. A. Tsoukalas, Applying participatory design and collaboration in digital public services for discovering and re-designing e-Government services, Government Information Quarterly, vol.24, issue.2, pp.353-376, 2007.
DOI : 10.1016/j.giq.2006.07.018

K. Axelsson, U. Melin, and I. Lindgren, Exploring the importance of citizen participation and involvement in e-government projects -practice, incentives and organization. Transforming Government: People, Process and Policy, pp.299-321, 2010.

U. Melin, K. Axelsson, and M. Lundsten, Talking to, not about, Entrepreneurs ? Experiences of Public e-service Development in a Business Start Up Case, 2008.

Z. H. Henriksen, The Diffusion of e-Services in Danish Municipalities, pp.164-171, 2004.
DOI : 10.1007/978-3-540-30078-6_28

D. Schuler and A. Namioka, Participatory Design Priciples and Practicies, 1993.

J. E. Bardram, Scenario-based design of cooperative systems: Re-designing an hospital information system in Denmark. Group Decision and Negotiation, pp.237-250, 2000.

J. Greenbaum and M. Kyng, Design at work: Cooperative design of computer systems, pp.3-24, 1991.

L. Constantine and L. Lockwood, Software for Use: A practical guide to the Essential Models and Methods of Usage-Centered Design, 1999.

R. Jungk and N. Müllert, Future Workshops: How to create desirable futures, 1987.

D. Norman, Cognitive engineering, in User-Centered System Design: New Perspectives on Human Computer, pp.378-382, 1986.

J. Gulliksen, B. Göransson, and Å. Cajander, Key principles for user-centred systems design, Behaviour & Information Technology, vol.22, issue.6, pp.397-409, 2003.
DOI : 10.1080/01449290310001624329
URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.490.9628

S. Mulder and Z. Yaar, The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web, 2006.

J. Nielsen, Heuristic Evaluation, Usability Inspection Methods, 1994.

H. Beyer, K. Holtzblatt, and C. Design, Defining Customer-Centered Systems, 1998.

D. Avison and G. Fitzgerald, Information Systems Development, 2006.

J. Brender, Handbook of evaluation methods for Health Informatics, 2006.

Å. Cajander, M. Larusdottir, and J. Gulliksen, Existing but Not Explicit - The User Perspective in Scrum Projects in Practice, INTERACT 2013 LNCS Proceedings, INTERACT 2013
DOI : 10.1007/978-3-642-40477-1_52
URL : https://hal.archives-ouvertes.fr/hal-01504928

F. Karlsson, Exploring user participation approaches in public e-service development, Government Information Quarterly, vol.29, issue.2, pp.158-168, 2012.
DOI : 10.1016/j.giq.2011.07.009

I. Lindgren and G. Jansson, Electronic services in the public sector: A conceptual framework, Government Information Quarterly, vol.30, issue.2, pp.163-172, 2013.
DOI : 10.1016/j.giq.2012.10.005

L. Van-velsen, Requirements engineering for e-Government services: A citizen-centric approach and case study, Government Information Quarterly, vol.26, issue.3, pp.477-486, 2009.
DOI : 10.1016/j.giq.2009.02.007