B. Manouvrier and L. Ménard, Application Integration: EAI, B2B, BPM and SOA, 2008.
DOI : 10.1002/9780470611739

J. Fulk and G. Desanctis, Electronic Communication and Changing Organizational Forms, Organization Science, vol.6, issue.4, pp.337-349, 1995.
DOI : 10.1287/orsc.6.4.337

J. Lee, K. Siau, and S. Hong, Enterprise integration with ERP and EAI, Communications of the ACM, vol.46, issue.2, pp.54-60, 2003.
DOI : 10.1145/606272.606273

T. Mukhopadhyay, S. Kekre, and S. Kalathur, Business Value of Information Technology: A Study of Electronic Data Interchange, MIS Quarterly, vol.19, issue.2, pp.137-156, 1995.
DOI : 10.2307/249685

J. Walker, E. Pan, D. Johnston, J. Adler-milstein, D. W. Bates et al., The Value Of Health Care Information Exchange And Interoperability, Health Affairs, vol.5, pp.10-18, 2005.
DOI : 10.1377/hlthaff.w5.10

A. Fazlollahi, Benefits of Enterprise Integration Systems

D. Chen, G. Doumeingts, and F. Vernadat, Architectures for enterprise integration and interoperability: Past, present and future. Computers in Industry, pp.647-659, 2008.
DOI : 10.1016/j.compind.2007.12.016
URL : https://hal.archives-ouvertes.fr/hal-00357637

F. B. Vernadat, Enterprise Integration and Interoperability, pp.1529-1538, 2009.
DOI : 10.1007/978-3-540-78831-7_86
URL : https://hal.archives-ouvertes.fr/hal-00357637

M. Themistocleous and Z. Irani, Novel taxonomy for application integration, Benchmarking: An International Journal, vol.9, issue.2, pp.154-165, 2002.
DOI : 10.1145/336460.336473

M. L. Markus, Paradigm shifts-E-business and business/systems integration. Communications of the Association for Information Systems, 2000.

M. Themistocleous and Z. Irani, Towards a novel framework for the assessment of enterprise application integration packages, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the, 2003.
DOI : 10.1109/HICSS.2003.1174608

S. Shang and P. B. Seddon, A comprehensive framework for classifying the benefits of ERP systems, AMCIS Proceedings. p, p.39, 2000.

M. Themistocleous, Justifying the decisions for EAI implementations: a validated proposition of influential factors, Journal of Enterprise Information Management, vol.17, issue.2, pp.85-104, 2004.
DOI : 10.1108/14654650010312570

K. Chari and S. Seshadri, Demystifying integration, Communications of the ACM, vol.47, issue.7, pp.58-63, 2004.
DOI : 10.1145/1005817.1005822

M. Themistocleous and Z. Irani, Benchmarking the benefits and barriers of application integration, Benchmarking: An International Journal, vol.8, issue.4, pp.317-331, 2001.
DOI : 10.1145/253769.253785

W. A. Ruh, W. J. Brown, and F. X. Maginnis, Enterprise application integration: a Wiley tech brief, 2001.

I. Shin, Adoption of Enterprise Application Software and Firm Performance, Small Business Economics, vol.19, issue.1, pp.241-256, 2006.
DOI : 10.1007/s11187-005-0215-9

T. Puschmann and R. Alt, Enterprise application integration-the case of the Robert Bosch Group, Proceedings of the 34th Annual Hawaii International Conference on System Sciences, 2001.
DOI : 10.1109/HICSS.2001.927242

M. Themistocleous, Z. Irani, K. Psannis, and A. Vrehopoulos, Application Integration of Information Technology: Classification of Benefits and Barriers. Information Systems, pp.156-164, 2001.

R. Gleghorn, Enterprise application integration: a manager's perspective, IT Professional, vol.7, issue.6, pp.17-23, 2005.
DOI : 10.1109/MITP.2005.143

R. Giachetti, P. Hernandez, A. Nunez, and D. Truex, A research framework for operationalizing measures of enterprise integration. Knowledge Sharing in the Integrated Enterprise, pp.237-247, 2005.

Y. Wand and R. Y. Wang, Anchoring data quality dimensions in ontological foundations, Communications of the ACM, vol.39, issue.11, pp.86-95, 1996.
DOI : 10.1145/240455.240479

S. B. Brunnermeier and S. Martin, Interoperability costs in the US automotive supply chain. Supply Chain Management, An International Journal, vol.7, pp.71-82, 2002.

M. Themistocleous, Z. Irani, J. Kuljis, and P. E. Love, Extending the information system lifecycle through enterprise application integration: a case study experience, 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, p.pp, 2004.
DOI : 10.1109/HICSS.2004.1265558

Z. Irani, M. Themistocleous, and P. E. Love, The impact of enterprise application integration on information system lifecycles. Information & Management, pp.177-187, 2003.

J. T. Mentzer, W. Dewitt, J. S. Keebler, S. Min, N. W. Nix et al., DEFINING SUPPLY CHAIN MANAGEMENT, Journal of Business Logistics, vol.56, issue.8, pp.1-26, 2001.
DOI : 10.1002/j.2158-1592.2001.tb00001.x

R. Hallowell, The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study, International Journal of Service Industry Management, vol.7, issue.4, pp.27-42, 1996.
DOI : 10.1108/09564239410074358

B. Edvardsson, M. Johnson, A. Gustafsson, and T. Strandvik, The effects of satisfaction and loyalty on profits and growth: Products versus services, Total Quality Management, vol.1, issue.7, pp.917-927, 2000.
DOI : 10.1108/EUM0000000004861

J. L. Heskett, T. O. Jones, W. Gary, W. E. Loveman, J. Sasser et al., Putting the service-profit chain to work. Harvard business review, pp.164-174, 1994.