Assessing Maturity for e-Government Services - Inria - Institut national de recherche en sciences et technologies du numérique Accéder directement au contenu
Communication Dans Un Congrès Année : 2012

Assessing Maturity for e-Government Services

Egidijus Ostašius
  • Fonction : Auteur
  • PersonId : 1007873

Résumé

E-service development as an integral part of e-government is growing area so the assessment of maturity of these services is becoming increasingly relevant. This paper presents more precise method for the evaluation of e-service maturity. It is based on stage model, the service division into the components – operations and the statistics of intensity of their usage in traditional and electronic space. The method is illustrated by data sample for the driver license e-service maturity evaluation. It can be applied to both the online service compared to the same at different stages of its evolution, or installed in different organizations (e.g. municipalities) or even in different countries, as well as comparing maturity among different e-services.
Fichier principal
Vignette du fichier
978-3-642-32775-9_31_Chapter.pdf (80.26 Ko) Télécharger le fichier
Origine : Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01520431 , version 1 (10-05-2017)

Licence

Paternité

Identifiants

Citer

Egidijus Ostašius. Assessing Maturity for e-Government Services. 13th Working Confeence on Virtual Enterpries (PROVE), Oct 2012, Bournemouth, United Kingdom. pp.301-309, ⟨10.1007/978-3-642-32775-9_31⟩. ⟨hal-01520431⟩
83 Consultations
109 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More