A. Jansen, Assessing E-government progress ? why and what, Norway, 2005.

G. Group, Key issues in E-Government Strategy and Management, Research Notes, Key Issues, 2000.

C. Baum and A. D. Maio, Gartner's Four Phases of E-Government Model, Gartner Inc, 2000.

K. Layne and J. Lee, Developing fully functional E-government: A four stage model, Government Information Quarterly, vol.18, issue.2, pp.122-136, 2001.
DOI : 10.1016/S0740-624X(01)00066-1

S. A. Ronaghan, Benchmarking E-Government: A Global Perspective United Nations Division for Public Economics and Public Administration and, 2001.

J. Hiller and F. Belanger, Privacy strategies for electronic government, Arlington: PricewaterhouseCoopers, 2001.

. 9th-benchmark and . Measurement, Digitizing Public Services in Europe: Putting ambition into action. Prepared by Capgemini, 2010.

. Safad, The 24/7 Agency: Criteria for 24/7 Agencies in the Networked Public Administration, 2000.

D. M. West, Improving Technology Utilization in Electronic Government around the World Center for Public Policy, US, 2008.

M. Vintar and J. Nograsek, How much can we trust different egovernment surveys? The case of Slovenia Information Polity, pp.199-213, 2010.

M. J. Moon, The Evolution of E-Government among Municipalities: Rhetoric or Reality?, Public Administration Review, vol.62, issue.4, 2002.
DOI : 10.1111/0033-3352.00196

D. Coursey and D. F. Norris, Models of E-Government: Are They Correct? An Empirical Assessment, Public Administration Review, vol.2, issue.4, 2008.
DOI : 10.1080/02185370108434189

E. Ostasius and Z. Petraviciute, Modeling e-services in public sector. ISSN 1392-0561, INFORMACIJOS MOKSLAI, vol.5353, 2010.

E. Ostasius and Z. Petraviciute, Applying e-Service Model in Assessment and Comparison of Services, IFIP Advances in Information and Communication Technology, pp.443-450, 2010.
DOI : 10.1007/978-3-642-15961-9_53

URL : https://hal.archives-ouvertes.fr/hal-01055961