The Need to Adjust Lean to the Public Sector

Abstract : Over the last decade all kinds of e-government processes have been developed. Governments are seeking rationalization of these processes in order to save money while maintaining or improving service levels. In the private sector Lean methods have been used to achieve these goals, whereas these are hardly explored for e-government. The goal of this paper is to translate the concept of Lean to the field of government. An in-depth case study was conducted in which Lean was applied. Lean concepts like value stream and removing of waste proved to be useful. Some public sector characteristics impede the direct use of Lean concepts. We recommend to adjust Lean to the nature of e-government. Attention should be given to public values, fragmentation, financial aspects and culture when applying the concept of Lean in the public sector and e-government.
Type de document :
Communication dans un congrès
Hans J. Scholl; Marijn Janssen; Maria A. Wimmer; Carl Erik Moe; Leif Skiftenes Flak. 11th International Conference on Electronic Government (EGOV), Sep 2012, Kristiansand, Norway. Springer, Lecture Notes in Computer Science, LNCS-7443, pp.54-65, 2012, Electronic Government. 〈10.1007/978-3-642-33489-4_5〉
Liste complète des métadonnées

Littérature citée [13 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01543577
Contributeur : Hal Ifip <>
Soumis le : mercredi 21 juin 2017 - 10:07:49
Dernière modification le : samedi 18 novembre 2017 - 18:16:02
Document(s) archivé(s) le : samedi 16 décembre 2017 - 01:50:48

Fichier

978-3-642-33489-4_5_Chapter.pd...
Fichiers produits par l'(les) auteur(s)

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Nicole Maarse, Marijn Janssen. The Need to Adjust Lean to the Public Sector. Hans J. Scholl; Marijn Janssen; Maria A. Wimmer; Carl Erik Moe; Leif Skiftenes Flak. 11th International Conference on Electronic Government (EGOV), Sep 2012, Kristiansand, Norway. Springer, Lecture Notes in Computer Science, LNCS-7443, pp.54-65, 2012, Electronic Government. 〈10.1007/978-3-642-33489-4_5〉. 〈hal-01543577〉

Partager

Métriques

Consultations de la notice

133

Téléchargements de fichiers

74