Success through shared services From back office functions to shared drivers, p.74, 2003. ,
e-Government and Administrative Power: The one-stop-shop meets the turf war, Electronic Government, An International Journal, vol.2, issue.2, pp.160-176, 2005. ,
DOI : 10.1504/eg.2005.007092
Sense and Sensitivity: Power and shared services in public sector ICT, Proceedings of the 8th European Conference on e-Government Academic Conferences International, pp.51-62, 2008. ,
Essential of Shared Services, 2003. ,
Wicked Problems in Design Thinking, Design Issues, vol.8, issue.2, pp.5-21, 1992. ,
DOI : 10.2307/1511637
The shared services journey, CMA Management, 2006. ,
Service level agreements: a shared services cornerstone, CMA Management, p.80, 2006. ,
Shared Services Center for E-Government Policy. eGov- Interop " 05, 2005. ,
Learning to share. The American City & County, 2005. ,
Local Authority Housing: A Review of the Assessment and Allocation System, 2007. ,
Peace in our time, Supply Management, vol.3, issue.34, 1998. ,
Managing the development of shared service centers, Proceedings of the 7th international conference on Electronic commerce , ICEC '05, 2005. ,
DOI : 10.1145/1089551.1089653
Issues in relationship management for obtaining the benefits of a shared service center, Proceedings of the 6th international conference on Electronic commerce , ICEC '04, 2004. ,
DOI : 10.1145/1052220.1052249
An Analysis of a Shared Services Centre in EGovernment, Proceedings of the 37th Hawaii International Conference on System Sciences, 2004. ,
Shared services, Mining for Corporate Gold, 2000. ,
Emerging shared service organizations and the serviceoriented enterprise, Strategic Outsourcing: an International Journal, vol.1, p.35, 2008. ,
Have you considered insourcing?, Across the Board, vol.33, p.31, 1996. ,
Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of How and What Really Counts, The Academy of Management Review, vol.22, issue.4, pp.853-886, 1997. ,
Implementing Shared Services in Europe, Treasury Management International, 1997. ,
Shared service strategies in local government ? a multiple case study exploration, Transforming Government: People, Process and Policy, pp.266-279, 2010. ,
UK unveils government shared services model, Retrieved 14 th from: www.proservartner.co.uk/uk-unveils-government-shared-services-model, 2011. ,
Governance of shared service centers in public administration: dilemmas and trade-offs. Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet, 2006. ,
Making Local Government More Workable through Shared Services, Government Finance Review, vol.22, p.30, 2006. ,
Consolidation And Shared Services, Government Finance Review, vol.24, p.14, 2008. ,
Shared services in local government : improving service delivery, 2007. ,
Introducing a Research Project on Shared Services in Government Agencies, Research Paper presented at the 17th Scandinavian Academy of Management (NFF) Conference, Reykjavik, Iceland. Retrieved 18th March2008 from : www.hhs.se, 2003. ,
How Swedish Government Agencies Translate the Shared Services Idea, IT Business Performance, EFI Yearbook, pp.113-134, 2006. ,
IT Governance: How Top Performers Manage IT Decision Rights for Results, 2004. ,