E. Community-based, E. Partners, and P. , 121 John Carlo Bertot Civil Servants' Internet Skills: Are They Ready for E-Government? . . . . . 132 Alexander van Deursen and Jan van Dijk Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case, p.144

J. Jansen, L. Van-de-wijngaert, and W. , Pieterson Evaluation Measuring and Benchmarking the Back-end of E-Government. A Participative Self-assessment Approach, p.156

G. Misuraca, E. Ferro, and B. , 180 Nitesh Bharosa, Marijn Janssen, Sebastiaan Meijer, and Fritjof Brave Automatic Generation of Roadmap for E-Government Implementation, Mauricio Solar, Daniel Pantoja, and Gonzalo Valdés Adoption and Diffusion Success of Government E-Service Delivery: Does Satisfaction Matter, p.204

S. Angelopoulos and F. Kitsios, Petros Kofakis, and Thanos Papadopoulos Rituals in E-Government Implementation: An Analysis of Failure, p.226

E. Challenge and .. The-regional-sustainable-development-in-romania, 238 Mihaela Mure¸sanMure¸san Table of Contents XIII Citizen Perspective and Social Inclusion Towards a Roadmap for User Involvement in E-Government Service Development, 251 Jesper Holgersson, Eva Söderström, Fredrik Karlsson, and Karin Hedström ICT Diffusion in an Aging Society: A Scenario, p.263

E. Ferro, B. Caroleo, M. Cantamessa, and E. , and Maurizio Leo What is the Issue with Internet Acceptance among Elderly Citizens? Theory Development and Policy Recommendations for Inclusive, 275 Bjoern Niehaves and Ralf Plattfaut Design of an Open Social E-Service for Assisted Living . . . . . . . . . . . . . . . 289

P. Sector and ?. , 301 Erik Hornnes, Arild Jansen, and Øivind Langeland Interoperability in Public Sector: How Use of a Lightweight Approach Can Reduce the Gap between Plans and Reality, Gustaf Juell-Skielse and Petia Wohed Infrastructure How to Develop an Open and Flexible Information Infrastructure for the, p.327

V. Ambriola, G. A. , and .. , Cignoni XIV Table of Contents Business Process Modelling From Bureaucratic to Quasi-Market Environments: On the Co-evolution of Public Sector Business Process Management, p.387

B. Niehaves and R. , Plattfaut Process and Data-Oriented Approach for Bundling Corporate Reporting Duties to Public Authorities ? A Case Study on the Example of Waste Management Reporting, p.400