Skip to Main content Skip to Navigation
Conference papers

On the Move to Business-Driven Alignment of Service Monitoring Requirements

Abstract : Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each other and exposed as abstract monitoring interfaces for matchmaking. This allows for treating monitoring as a service, with more flexibility and adaptability to fulfill specific business needs.
Document type :
Conference papers
Complete list of metadata

Cited literature [41 references]  Display  Hide  Download
Contributor : Hal Ifip <>
Submitted on : Friday, August 4, 2017 - 3:33:06 PM
Last modification on : Friday, August 4, 2017 - 3:51:19 PM


Files produced by the author(s)


Distributed under a Creative Commons Attribution 4.0 International License



Patrício Alencar Silva, Hans Weigand. On the Move to Business-Driven Alignment of Service Monitoring Requirements. 3rd IFIP Working Conference on Enterprise Interoperability (IWEI), Mar 2011, Stockholm, Sweden. pp.103-117, ⟨10.1007/978-3-642-19680-5_10⟩. ⟨hal-01572099⟩



Record views


Files downloads