Differences That Matter: In-Clinic Communication Challenges

Abstract : We provide an integrated view of patients' and clinicians' perspectives on the communication challenges faced when patients present their medical issues to the clinicians. By combining the results of a literature review from both the HCI and medical literature with the results of clinician interviews explicitly about in-clinic communication issues, we are able to offer a more complete picture of these crucial in-clinic communication challenges. We discuss similarities and subtle but important differences between patients' and clinicians' perspectives. While patients and clinicians are often talking about the same issue, we found that they differ considerably in opinion and attitude. Drawing upon these subtle yet significant differences and ideas raised by the interviewed clinicians, we offer research suggestions for the design of future in-clinic communication tools.
Type de document :
Communication dans un congrès
Proceedings of the International Conference on Pervasive Computing Technologies for Healthcare, May 2017, Barcelona, Spain. 2017
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Soumis le : jeudi 14 septembre 2017 - 21:29:45
Dernière modification le : vendredi 13 octobre 2017 - 14:42:22
Document(s) archivé(s) le : samedi 16 décembre 2017 - 00:34:50

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  • HAL Id : hal-01587990, version 1

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Fateme Rajabiyazdi, Charles Perin, Jo Vermeulen, Haley Macleod, Diane Gromala, et al.. Differences That Matter: In-Clinic Communication Challenges. Proceedings of the International Conference on Pervasive Computing Technologies for Healthcare, May 2017, Barcelona, Spain. 2017. 〈hal-01587990〉

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