eGovernment Trends in the Web 2.0 Era and the Open Innovation Perspective: An Exploratory Field Study

Abstract : Integrating Web 2.0 technologies in e-government opens up new opportunities for improving the quality of online public services and developing new ones, and can potentially contribute in achieving e-government strategic objectives. This paper presents and analyzes the result of an exploratory field study conducted recently with a group of e-government experts in France. Our objective is to identify e-government development trends, and to assess the transformation potential associated with Web 2.0 and Open Innovation (OI). We have adopted an enriched Delphi method, and used a GSS (Group Support System) to facilitate brainstorming and idea generation. Preliminary results are analyzed from two perspectives: Their contribution to e-government 2.0 and to open government, and their differences and complementarities with a recent governmental report on the future of public e-services in France. This work is a first step in a comprehensive research whose purpose is the study of public organizations’ transformation and the emergence of the government 2.0 concept. It is a contribution to a better understanding of e-government future.
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Communication dans un congrès
Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6846, pp.210-222, 2011, Electronic Government. 〈10.1007/978-3-642-22878-0_18〉
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Saïd Assar, Imed Boughzala, Thierry Isckia. eGovernment Trends in the Web 2.0 Era and the Open Innovation Perspective: An Exploratory Field Study. Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6846, pp.210-222, 2011, Electronic Government. 〈10.1007/978-3-642-22878-0_18〉. 〈hal-01589072〉

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