Abstract : In order to increase usage of e-government services, there is a need for better understanding of factors driving citizens’ use of such services. This study addresses the following research problem: How do trust, perceived sacrifice, and optimism bias influence citizens’ intentions to use public e-services? A model of e-service adoption is proposed and tested on a random sample of Swedish citizens. The model confirms the influence of trust and optimism bias, and the results also suggest that perceived sacrifice in terms of time and effort can be a strong predictor of behavioral intentions.
Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6846, pp.112-121, 2011, Electronic Government. 〈10.1007/978-3-642-22878-0_10〉
https://hal.inria.fr/hal-01589074
Contributeur : Hal Ifip
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Soumis le : lundi 18 septembre 2017 - 11:35:39
Dernière modification le : lundi 29 janvier 2018 - 18:04:01
Maria Styvén, Åsa Wallström, Anne Engström, Esmail Salehi-Sangari. “IT’s Complicated…”: Influence of Perceived Sacrifice and Trust on eService Adoption. Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6846, pp.112-121, 2011, Electronic Government. 〈10.1007/978-3-642-22878-0_10〉. 〈hal-01589074〉
