User Acceptance of SMS-Based eGovernment Services

Abstract : Delivering public services through the SMS channel is becoming popular and has demonstrated its benefits. Some of the initiatives involved big investment. However, citizens’ acceptance of the services is still an issue. This paper presents a study on user acceptance of SMS-based e-government services. It assesses the adequacy of four prominent models of technology adoption (TRA, TAM, TPB, and DTPB) to explain intention to use SMS-based egovernment services and proposes a generic model of individual acceptance of SMS-based e-government services. Constructs of the proposed model were derived from a survey on citizens’ motivations for using SMS-based egovernment services, theories on individual acceptance of technologies, and user acceptance determinants of SMS and e-government services. Data for validating the models were collected from 589 citizens in three cities in Indonesia. The proposed model may explain why individuals accept or reject SMS-based e-government services and how user acceptance is influenced by the service characteristics.
Type de document :
Communication dans un congrès
Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6846, pp.75-87, 2011, Electronic Government. 〈10.1007/978-3-642-22878-0_7〉
Liste complète des métadonnées

Littérature citée [33 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01589086
Contributeur : Hal Ifip <>
Soumis le : lundi 18 septembre 2017 - 11:35:58
Dernière modification le : mardi 19 septembre 2017 - 01:09:19

Fichier

978-3-642-22878-0_7_Chapter.pd...
Fichiers produits par l'(les) auteur(s)

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Tony Susanto, Robert Goodwin. User Acceptance of SMS-Based eGovernment Services. Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6846, pp.75-87, 2011, Electronic Government. 〈10.1007/978-3-642-22878-0_7〉. 〈hal-01589086〉

Partager

Métriques

Consultations de la notice

11

Téléchargements de fichiers

4