eGovernment and Organizational Changes: Towards an Extended Governance Model

Abstract : Over the last decade the diffusion of Information Technologies has represented one of the main drivers of government reform. The adoption process of such technologies has posed significant challenges for public organizations. The aim of this paper is thus to look into the process of organizational change that public agencies have undergone, in order to single out its most salient characteristics, such as understanding changes in the adoption of technologies, in organizational choices, in skill needs and in customer-public administrations relationship. On the one hand, organizations are gradually opening up their institutional boundaries in order to proactively answer to environmental changes. On the other hand, citizens play an increasing role in the context of e-Government, since their suggestions and contributions may considerably influence decisions taken by public administrations. Specifically, we attempt to answer this research question: What are e-Government organizational implications in the back office and in the interaction with citizens due to Information Technologies diffusion? Using data from a survey on 1,206 Italian public administrations, we show how organizational changes are emerging, based on the overcoming of traditional bureaucratic organizational forms. The implications of these findings are also discussed.
Type de document :
Communication dans un congrès
Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6846, pp.418-430, 2011, Electronic Government. 〈10.1007/978-3-642-22878-0_35〉
Liste complète des métadonnées

Littérature citée [20 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01589088
Contributeur : Hal Ifip <>
Soumis le : lundi 18 septembre 2017 - 11:36:01
Dernière modification le : mardi 19 septembre 2017 - 01:09:19

Fichier

978-3-642-22878-0_35_Chapter.p...
Fichiers produits par l'(les) auteur(s)

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Elisabetta Raguseo, Enrico Ferro. eGovernment and Organizational Changes: Towards an Extended Governance Model. Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6846, pp.418-430, 2011, Electronic Government. 〈10.1007/978-3-642-22878-0_35〉. 〈hal-01589088〉

Partager

Métriques

Consultations de la notice

14

Téléchargements de fichiers

8