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KPI-Supported PDCA Model for Innovation Policy Management in Local Government

Abstract : A comprehensive model for the management, monitoring and assessment of the innovation projects implemented by the local government is presented. The model is based on the classic Deming PDCA quality-oriented process. It is defined in collaboration with our local government partner in order to measure the effective impact of the innovation policies developed by the public administrations. An “eGovernment Intelligence” framework has been designed and is currently being developed and tested. The main features are: (a) the qualification of the policies/projects and the definition of innovation targets, (b) a systematic and staggered measurement of the relevant innovation, economic and social indicators at the needed scale, (c) a detailed, geo-referentiated analysis of the territorial evolution pattern of the indicators, (d) the re-assessment of policies and projects against the results obtained.
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Antonio Candiello, Agostino Cortesi. KPI-Supported PDCA Model for Innovation Policy Management in Local Government. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. pp.320-331, ⟨10.1007/978-3-642-22878-0_27⟩. ⟨hal-01589101⟩



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