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Exploring the Future of Public-Private eGovernment Service Delivery

Abstract : Intermediary service providers are important users and actors of eGovernment. This paper explores future longer-term collaborative models and partnerships between the public sector and divers new intermediaries. Four distinguished and logical scenarios of public-private cooperation around 2015 have been developed. Each ‘extrema’ presents a plausible future and specific implications and effects regarding the future role and position of the intermediary (e-)service providers. Whereas the current state-of-the-art shows a wide variety of intermediate roles, each of the future scenarios tends to stress one specific role. Being prepared for these futures is a major competitive advantage. The scenarios present the framework for assessing the impact of societal trends and present a test bed for the design of future-proof eGovernment strategies.
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Rex Arendsen, Marc. Hedde, Hanneke Hermsen. Exploring the Future of Public-Private eGovernment Service Delivery. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. pp.441-452, ⟨10.1007/978-3-642-22878-0_37⟩. ⟨hal-01589108⟩



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