J. Novak, Mine, yours...ours? Designing for Principal-Agent Collaboration in Interactive Value Creation, Proceedings of Wirtschaftsinformatik, 2009.

H. U. Buhl and M. Kaiser, Herausforderungen und Gestaltungschancen aufgrund von MiFID und EU-Vermittlerrichtlinie, pp.43-51, 2008.
DOI : 10.15375/zbb-2008-0108

B. W. Klöckner, Beratertest. Peinliche Ergebnisse -große Chancen, Bankmagazin, vol.56, pp.42-43, 2007.

J. Evers, U. Krüger, and U. Reifner, Beratungsqualität in Finanzdienstleistungen, Nomos- Verl.-Ges, 2000.

J. H. Golec, Empirical Tests of a Principal-Agent Model of the Investor-Investment Advisor Relationship, The Journal of Financial and Quantitative Analysis, vol.27, issue.1, pp.81-95, 1992.
DOI : 10.2307/2331299

K. M. Eisenhardt, Agency Theory: An Assessment and Review. The Academy of Management Review, pp.57-74, 1989.
DOI : 10.2307/258191

P. Nussbaumer and G. Schwabe, Gemeinsam statt einsam: Kooperative Bankberatung, Mensch & Computer, 2010.
DOI : 10.1524/9783486853483.47
URL : http://www.zora.uzh.ch/40344/1/GemeinsamStattEinsam.pdf

S. Schmidt-rauch and P. Nussbaumer, Putting Value Co-Creation into Practice: A Case for Advisory Support, Under Review, 2010.

K. Schmidt and L. Bannon, Taking CSCW seriously, Computer Supported Cooperative Work (CSCW), vol.4, issue.3, pp.7-40, 1992.
DOI : 10.1145/214427.214428

A. Kienle, Integration of knowledge management and collaborative learning by technical supported communication processes. Education and Information Technologies, pp.161-185, 2006.
DOI : 10.1007/s11134-006-7364-7

M. Guzdial and J. Turns, Effective Discussion Through a Computer-Mediated Anchored Forum, Journal of the Learning Sciences, vol.8, issue.4, pp.437-469, 2000.
DOI : 10.1023/A:1022564817713
URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.667.866

Y. Engeström, Activity theory and individual and social transformation. Perspectives on activity theory, pp.19-38, 1999.

J. H. Larkin and H. A. Simon, Why a Diagram is (Sometimes) Worth Ten Thousand Words, Cognitive Science, vol.1, issue.1, pp.65-100, 1987.
DOI : 10.1016/0004-3702(70)90004-4

J. Zhang, The Nature of External Representations in Problem Solving, Cognitive Science, vol.57, issue.3, pp.179-217, 1997.
DOI : 10.1016/0010-0277(95)00674-3

D. D. Suthers and C. D. Hundhausen, The effects of representation on students' elaborations in collaborative inquiry, Proceedings of the Conference on Computer Support for Collaborative Learning Foundations for a CSCL Community, CSCL '02, pp.472-480, 2002.
DOI : 10.3115/1658616.1658682

A. Kienle, Computerunterstützung für die Organisation menschlicher Kommunikationsprozesse, Habilitationsschrift. FernUniversität Hagen, 2009.

W. Wang, J. M. Haake, J. Rubart, and D. A. Tietze, Hypermedia-based support for cooperative learning of process knowledge, Journal of Network and Computer Applications, vol.23, issue.4, pp.357-379, 2000.
DOI : 10.1016/S1084-8045(00)90012-2

A. Carell, T. Herrmann, A. Kienle, and N. Menold, Improving the coordination of collaborative learning with process models, Proceedings of the 2005 conference on Computer support for collaborative learning learning 2005: the next 10 years!, CSCL '05, pp.18-27, 2005.
DOI : 10.3115/1149293.1149296

P. Dillenbourg, Over-scripting CSCL: The risks of blending collaborative learning with instructional design, Three worlds of CSCL. Can we support CSCL, pp.61-91, 2002.
URL : https://hal.archives-ouvertes.fr/hal-00190230

R. Briggs, B. A. Reinig, and G. De-vreede, The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain, Journal of the Association for Information Systems, vol.9, pp.267-293, 2008.
DOI : 10.1007/978-1-4419-9707-4_11

M. R. Solomon, C. Surprenant, J. A. Czepiel, and E. G. Gutman, A Role Theory Perspective on Dyadic Interactions: The Service Encounter, Journal of Marketing, vol.49, issue.1, pp.99-111, 1985.
DOI : 10.2307/1251180