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Conference Papers Year : 2011

Improving Computer Security Dialogs

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Lorrie Faith Cranor
  • Function : Author
  • PersonId : 1017942
Julie Downs
  • Function : Author
  • PersonId : 1017943
Saranga Komanduri
  • Function : Author
  • PersonId : 1017944
Manya Sleeper
  • Function : Author
  • PersonId : 1017945


Security dialogs warn users about security threats on their computers; however, people often ignore these important communications. This paper explores the links between warning dialog design and user understanding of, motivation to respond to, and actual response to computer security warnings. We measured these variables through a 733-participant online study that tested a set of four existing computer security warnings and two redesigned versions of each across low- and high-risk conditions. In some cases our redesigned warnings significantly increased participants’ understanding and motivation to take the safest action; however, we were not able to show that participants’ responses were differentiated between low and high risk conditions. We also observed that motivation seemed to be a more important predictor of taking the safest action than understanding. However, other factors that may contribute to this behavior warrant further investigation.
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Dates and versions

hal-01596947 , version 1 (28-09-2017)


Attribution - CC BY 4.0



Cristian Bravo-Lillo, Lorrie Faith Cranor, Julie Downs, Saranga Komanduri, Manya Sleeper. Improving Computer Security Dialogs. 13th International Conference on Human-Computer Interaction (INTERACT), Sep 2011, Lisbon, Portugal. pp.18-35, ⟨10.1007/978-3-642-23768-3_2⟩. ⟨hal-01596947⟩
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