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User Experience Research in the Semiconductor Factory: A Contradiction?

Abstract : No doubt, user experience (UX) has become of high relevance within the HCI community. Within this paper, we present initial results from a qualitative study on UX in the factory context, more precisely in a semiconductor factory. We highlight the challenges of performing UX research in this particular context and the usefulness of probes for collecting feedback from operators in the factory context within in a limited timespan. The results provide an initial rich description of the operator’s everyday experiences in a semiconductor factory. From a designer’s point of view, this allows for a more empathic interaction design informed by a subjective operator perspective.
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https://hal.inria.fr/hal-01596962
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Marianna Obrist, Wolfgang Reitberger, Daniela Wurhofer, Florian Förster, Manfred Tscheligi. User Experience Research in the Semiconductor Factory: A Contradiction?. 13th International Conference on Human-Computer Interaction (INTERACT), Sep 2011, Lisbon, Portugal. pp.144-151, ⟨10.1007/978-3-642-23768-3_12⟩. ⟨hal-01596962⟩

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