The Effect of Religious Identity on User Judgment of Website Quality - Inria - Institut national de recherche en sciences et technologies du numérique Accéder directement au contenu
Communication Dans Un Congrès Année : 2011

The Effect of Religious Identity on User Judgment of Website Quality

Résumé

The paper investigates the effect of users’ religious identity on their judgments of website quality. Websites related to Islamic and Christian identities were evaluated by Christian and Muslim respondents. Aesthetics, usability, service quality, pleasurable interaction, content, website identity and overall judgment were assessed, showing that respondents were more positive to the website which related to their own belief but the effect was stronger with the Muslim sample. Interviews were conducted to support the above results with a non-religious well known branded website added. Respondents provided consistent evaluations preferring the website matching their beliefs but brand identity showed to be more important than the religious identity.
Fichier principal
Vignette du fichier
978-3-642-23768-3_97_Chapter.pdf (324.45 Ko) Télécharger le fichier
Origine : Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01597043 , version 1 (28-09-2017)

Licence

Paternité

Identifiants

Citer

Ons Al-Shamaileh, Alistair Sutcliffe, Antonella De Angeli. The Effect of Religious Identity on User Judgment of Website Quality. 13th International Conference on Human-Computer Interaction (INTERACT), Sep 2011, Lisbon, Portugal. pp.620-623, ⟨10.1007/978-3-642-23768-3_97⟩. ⟨hal-01597043⟩
66 Consultations
62 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More