Evaluation of Dispatcher Requirements on Automated Customer Feedback in Public Transport

Abstract : This paper presents a study to analyze fundamental requirements for dispatching systems in public transport, integrating the new technical possibilities of automated customer feedback. Dispatchers in German transport companies are surveyed on their acceptance and expectations, regarding the integration of automated customer feedback in their dispatching decisions. The results serve as a basis for the user-oriented development of dispatching and mobile information systems in public transport with bi-directional communication.
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Communication dans un congrès
15th Human-Computer Interaction (INTERACT), Sep 2015, Bamberg, Germany. Lecture Notes in Computer Science, LNCS-9299 (Part IV), pp.537-541, 2015, Human-Computer Interaction – INTERACT 2015. 〈10.1007/978-3-319-22723-8_56〉
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Cindy Mayas, Stephan Hörold, Anselmo Stelzer, Frank Englert, Heidi Krömker. Evaluation of Dispatcher Requirements on Automated Customer Feedback in Public Transport. 15th Human-Computer Interaction (INTERACT), Sep 2015, Bamberg, Germany. Lecture Notes in Computer Science, LNCS-9299 (Part IV), pp.537-541, 2015, Human-Computer Interaction – INTERACT 2015. 〈10.1007/978-3-319-22723-8_56〉. 〈hal-01610819〉

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