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IT Incident Management and Analysis Using Non-classical Logics
Abstract : The classification and the proper incident handling in an IT environment are strategic to remain competitive in corporations. Service Desk technicians with knowledge and expertise can often have conflicting beliefs in their analysis. This study aims to apply Paraconsistent Logic to treat contradictions directly in the classification of incidents in IT, helping managers to improve the quality of services they provide to users through the efficiency of the Service Desk in decision-making.
Cited literature [5 references]
https://hal.inria.fr/hal-01615693
Contributor : Hal Ifip Connect in order to contact the contributor
Submitted on : Thursday, October 12, 2017 - 4:38:26 PM
Last modification on : Thursday, March 5, 2020 - 4:46:13 PM
Contributor : Hal Ifip Connect in order to contact the contributor
Submitted on : Thursday, October 12, 2017 - 4:38:26 PM
Last modification on : Thursday, March 5, 2020 - 4:46:13 PM
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434863_1_En_3_Chapter.pdf
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Distributed under a Creative Commons Attribution 4.0 International License