Service Personalization Requirements for Elderly Care in a Collaborative Environment

Abstract : In diverse sectors companies collaborate to offer integrated user-centric services to obtain competitive advantage. However, regarding elderly care, services are typically isolated, and mostly provided by a single provider. Moreover, there is a need to personalize services in respect of the individuality of each senior and making these services evolve according to the lifestyle and necessities of the person. In this context, the concept of Elderly Care Ecosystem (ECE) emerges as a computer-based collaborative environment that promotes the integration of distinct services and providers. ECEs are complex systems that demand a clear description of their requirements, especially of those related to personalization of services. In this paper, we describe a set of core requirements and challenges for designing personalized services in an elderly care ecosystem. In particular, our contributions are: the identification of the main stakeholders of an ECE, the requirements to build a persona profile in ECE, and a reference requirements model based on i* for service personalization in ECE.
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Communication dans un congrès
Luis M. Camarinha-Matos; Mafalda Parreira-Rocha; Javaneh Ramezani. 8th Doctoral Conference on Computing, Electrical and Industrial Systems (DoCEIS), May 2017, Costa de Caparica, Portugal. Springer International Publishing, IFIP Advances in Information and Communication Technology, AICT-499, pp.20-28, 2017, Technological Innovation for Smart Systems. 〈10.1007/978-3-319-56077-9_2〉
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Thais Baldissera, Luis Camarinha-Matos, Cristiano Faveri. Service Personalization Requirements for Elderly Care in a Collaborative Environment. Luis M. Camarinha-Matos; Mafalda Parreira-Rocha; Javaneh Ramezani. 8th Doctoral Conference on Computing, Electrical and Industrial Systems (DoCEIS), May 2017, Costa de Caparica, Portugal. Springer International Publishing, IFIP Advances in Information and Communication Technology, AICT-499, pp.20-28, 2017, Technological Innovation for Smart Systems. 〈10.1007/978-3-319-56077-9_2〉. 〈hal-01629600〉

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