Efforts at the Boundaries: Social Media Use in Swedish Municipalities

Abstract : Social media is used by the majority of Swedish municipalities. However, the highly interactive features of social media are often not taken advantage of. The study aims to get a better understanding of why social media is not used to its full potential in the municipality. Findings from an interview study with communicators in three Swedish municipalities reveal that the motivation for using social media is often difficult to turn into action. Tensions emerging in the use of social media result in hesitation, uncertainty and a slowing down of work practice. The processes of managing the tensions are characterized by boundary crossing between different communities, such as municipal communicators, elected officials and citizens, with social media itself as an equally important actor. The processes of boundary crossing by the municipal communicators are discussed in terms of learning processes and new emerging competences that might redefine the role of the municipal communicator and hence perhaps the public servant in general.
Type de document :
Communication dans un congrès
Efthimios Tambouris; Panos Panagiotopoulos; Øystein Sæbø; Maria A. Wimmer; Theresa Pardo; Yannis Charalabidis; Delfina Sá Soares; Tomasz Janowski. 8th International Conference on Electronic Participation (ePart), Sep 2016, Guimarães, Portugal. Springer International Publishing, Lecture Notes in Computer Science, LNCS-9821, pp.123-137, 2016, Electronic Participation. 〈10.1007/978-3-319-45074-2_10〉
Liste complète des métadonnées

Littérature citée [45 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01637223
Contributeur : Hal Ifip <>
Soumis le : vendredi 17 novembre 2017 - 14:21:04
Dernière modification le : samedi 18 novembre 2017 - 01:16:33

Fichier

 Accès restreint
Fichier visible le : 2019-01-01

Connectez-vous pour demander l'accès au fichier

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Livia Norström, Monika Hattinger. Efforts at the Boundaries: Social Media Use in Swedish Municipalities. Efthimios Tambouris; Panos Panagiotopoulos; Øystein Sæbø; Maria A. Wimmer; Theresa Pardo; Yannis Charalabidis; Delfina Sá Soares; Tomasz Janowski. 8th International Conference on Electronic Participation (ePart), Sep 2016, Guimarães, Portugal. Springer International Publishing, Lecture Notes in Computer Science, LNCS-9821, pp.123-137, 2016, Electronic Participation. 〈10.1007/978-3-319-45074-2_10〉. 〈hal-01637223〉

Partager

Métriques

Consultations de la notice

10