The Role of Actors in the Adoption of Emerging ICT in SMEs: An Actor Network Theory Analysis

Abstract : This paper aims to understand the role of actors in the adoption of emerging Information and Communications Technologies (ICT) using Actor Network Theory (ANT). The use of ANT helps to identify a diverse range of actors and their role and influence in the dynamic process of emerging ICT’s adoption in UK Small and Medium Enterprises (SMEs). This study adopts a qualitative approach to investigate how UK services SMEs are engaged in emerging ICT adoption by focusing on the role of actors in the process. Data were gathered through unstructured and semi-structured interviews with managers, IT experts, government agencies, and customers. Using ANT, the roles of various human and non-human actors at a four-stage dynamic adoption process are examined. The findings reveal the critical and dynamic roles of various actors in the socio-technical network. Although SME managers play the decisional role in emerging ICT adoption, their views and decisions are constantly influenced by various other human and non-human factors. The roles and interactions of all actors are dynamic depending on the adoption stages.
Liste complète des métadonnées

Cited literature [3 references]  Display  Hide  Download

https://hal.inria.fr/hal-01646610
Contributor : Hal Ifip <>
Submitted on : Thursday, November 23, 2017 - 3:45:45 PM
Last modification on : Monday, October 8, 2018 - 4:10:02 PM

File

BookBackmatter_2.pdf
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

  • HAL Id : hal-01646610, version 1

Citation

Abdulla Alhefeiti, Keiichi Nakata, Sunday Eze, Yanqing Duan. The Role of Actors in the Adoption of Emerging ICT in SMEs: An Actor Network Theory Analysis. Maria Cecilia Calani Baranauskas; Kecheng Liu; Lily Sun; Vânia Paula de Almeida Neris; Rodrigo Bonacin; Keiichi Nakata. 17th International Conference on Informatics and Semiotics in Organisations (ICISO), Aug 2016, Campinas, Brazil. Springer International Publishing, IFIP Advances in Information and Communication Technology, AICT-477, pp.234-236, 2016, Socially Aware Organisations and Technologies. Impact and Challenges. 〈hal-01646610〉

Share

Metrics

Record views

250

Files downloads

177