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Responsibilities and Challenges of Product Owners at Spotify - An Exploratory Case Study

Abstract : In Scrum, the Product Owner (PO) role is crucial for the team to be successful in developing useful and usable software. The PO has many responsibilities and challenges, including being the link between customers, other stakeholders and their development teams. This exploratory case study conducted at the software development company Spotify focuses on POs three responsibilities: (a) Identification of customers, (b) Estimation of value of their teams’ work and c) Forming a vision for the product. Additionally, challenges perceived by the POs are studied. Data was gathered through five interviews and on site observations. Results show that the POs activities are divided between daily work, such as making sure that their teams are functional and long-term activities such as making a vision for the product. The main challenge of the POs is to inspire and encourage team members to collaborate and communicate within the team and with stakeholders.
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Sigurhanna Kristinsdottir, Marta Larusdottir, Åsa Cajander. Responsibilities and Challenges of Product Owners at Spotify - An Exploratory Case Study. 6th International Conference on Human-Centred Software Engineering (HCSE) / 8th International Conference on Human Error, Safety, and System Development (HESSD), Aug 2016, Stockholm, Sweden. pp.3-16, ⟨10.1007/978-3-319-44902-9_1⟩. ⟨hal-01647723⟩

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