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The Impact of Stakeholder Management on the Sense of Ownership in Telecenter Projects: The Case of Malawi

Abstract : Telecenters are meant to provide public access to information and communication technology (ICT) services to contribute to the development of the masses. The government of Malawi is implementing a telecenter project to provide ICT services to rural areas. However, most of the telecenters are not meeting the expected goals. The aim of this study was to explore how telecenter projects in rural areas are conceptualised and implemented. The study sought to understand who was involved in the project and how that influenced the sense of ownership of the telecenters. The research used the Stakeholder Theory as a theoretical framework. It was found that the telecenters faced challenges in the management of stakeholders. Although the projects identified stakeholders at the initiation of the project, they failed to keep the stakeholders engaged in the later phases of the project. This led to a low sense of ownership. Due to these occurrences, the telecenter projects have worked in isolation of the key stakeholders.
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Wallace Chigona, Christopher Banda. The Impact of Stakeholder Management on the Sense of Ownership in Telecenter Projects: The Case of Malawi. 14th International Conference on Social Implications of Computers in Developing Countries (ICT4D), May 2017, Yogyakarta, Indonesia. pp.439-450, ⟨10.1007/978-3-319-59111-7_36⟩. ⟨hal-01650053⟩

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