J. Arrasvuori, M. Boberg, J. Holopainen, H. Korhonen, A. Lucero et al., Applying the PLEX framework in designing for playfulness, Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces, DPPI '11, 2011.
DOI : 10.1145/2347504.2347531

R. Carreira, L. Patrício, R. N. Jorge, C. Magee, and Q. Van-eikema-hommes, Towards a holistic approach to the travel experience: A qualitative study of bus transportation, Transport Policy, vol.25, pp.233-243, 2013.
DOI : 10.1016/j.tranpol.2012.11.009

R. Carreira, L. Patrício, R. N. Jorge, and C. Magee, Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider???A quantitative study with mid-distance bus trips, Transport Policy, vol.31, pp.35-46, 2014.
DOI : 10.1016/j.tranpol.2013.11.006

K. Dziekan and K. Kottenhoff, Dynamic at-stop real-time information displays for public transport: effects on customers In: Transportation Research Part A: Policy and Practice, pp.489-501, 2007.

L. Eriksson, M. Friman, and T. Gärling, Perceived attributes of bus and car mediating satisfaction with the work commute, Transportation Research Part A: Policy and Practice, vol.47, pp.87-96, 2013.
DOI : 10.1016/j.tra.2012.10.028

D. Fahlen, E. Thulin, and B. Vilhelmsson, Vad gör man när man reser? En undersökning a resenärers användning av restiden I regional kollektivtrafik, Rapport, p.15, 2010.

B. Ferris, K. Watkins, and A. Borning, OneBusAway, Proceedings of the 28th international conference on Human factors in computing systems, CHI '10, pp.1807-1816, 2010.
DOI : 10.1145/1753326.1753597

M. Foth, R. Schroeter, and J. Ti, Opportunities of Public Transport Experience Enhancements with Mobile Services and Urban Screens, International Journal of Ambient Computing and Intelligence, vol.5, issue.1, pp.1-18, 2013.
DOI : 10.4018/jaci.2013010101

M. Foth and R. Schroeter, Enhancing the experience of public transport users with urban screens and mobile applications, Proceedings of the 14th International Academic MindTrek Conference on Envisioning Future Media Environments, MindTrek '10, pp.33-40, 2010.
DOI : 10.1145/1930488.1930496

M. Friman and M. Fellesson, Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox, Journal of Public Transportation, vol.12, issue.4, 2010.
DOI : 10.5038/2375-0901.12.4.4

E. Hildén, J. Ojala, and K. Väänänen, User Needs and Expectations for Future Traveling Services in Buses, Proceedings of the 9th Nordic Conference on Human-Computer Interaction, NordiCHI '16, 2016.
DOI : 10.1016/j.jretai.2008.11.001

K. Holtzblatt, J. B. Wendell, and S. Wood, Rapid Contextual Design, Ubiquity, vol.2005, issue.March, 2004.
DOI : 10.1145/1066348.1066325

A. Lucero, K. Vaajakallio, and P. Dalsgaard, The dialogue-labs method: process, space and materials as structuring elements to spark dialogue in co-design events, CoDesign, vol.1, issue.3, pp.8-9, 2012.
DOI : 10.3758/BF03196322

G. Lyon and J. Urry, Travel time use in the information age, Transportation Research Part A: Policy and Practice, vol.39, issue.2-3, pp.257-276, 2015.
DOI : 10.1016/j.tra.2004.09.004

S. D. Maclean and D. J. Dailey, Real-time bus information on mobile devices, ITSC 2001. 2001 IEEE Intelligent Transportation Systems. Proceedings (Cat. No.01TH8585), pp.988-993, 2001.
DOI : 10.1109/ITSC.2001.948796

J. Ojala, H. Korhonen, J. Laaksonen, V. Mäkelä, T. Pakkanen et al., Developing Novel Services for the Railway Station Area through Experience-Driven Design, Interaction Design and Architecture(s) Journal -IxD&A, pp.73-84, 2015.

T. Olsson, K. Väänänen-vainio-mattila, T. Saari, A. Lucero, and J. Arrasvuori, Reflections on experience-driven design, Proceedings of the 6th International Conference on Designing Pleasurable Products and Interfaces, DPPI '13
DOI : 10.1145/2513506.2513524

D. Ory and P. Mokhtarian, When is getting there half the fun? Modeling the liking for travel, Transportation Research Part A: Policy and Practice, vol.39, issue.2-3, pp.97-123, 2004.
DOI : 10.1016/j.tra.2004.09.006

A. Páez and K. Whalen, Enjoyment of commute: a comparison of different transportation modes. In: Transportation Research Part A: Policy and Practice 44, pp.537-549, 2010.

N. Paulley, R. Balcombe, R. Mackett, H. Titheridge, J. Preston et al., The demand for public transport: The effects of fares, quality of service, income and car ownership, Transport Policy, vol.13, issue.4, p.13, 2006.
DOI : 10.1016/j.tranpol.2005.12.004

V. Roto, E. Law, A. Vermeeren, and J. Hoonhout, 10373 Abstracts Collection--Demarcating User eXperience, Dagstuhl Seminar Proceedings. Schloss Dagstuhl-Leibniz-Zentrum fuer Informatik, 2011.
DOI : 10.1007/978-3-642-03658-3_112

E. Sanders, Information, inspiration and co-creation, Proc. 6th International Conference of the European Academy of Design, 2005.

K. Scott, J. Quist, and C. Bakker, Co-design, social practices and sustainable innovation: involving users in a living lab exploratory study on bathing, Proceedings of Paper for the " Joint Actions on Climate Change " Conference, 2009.

J. Sochor, H. Strömberg, and M. Karlsson, An Innovative Mobility Service to Facilitate Changes in Travel Behavior and Mode Choice, 22nd World Congress on Intelligent Transportation Systems, 2015.

E. St-louis, D. Van-lierop, and A. El-geneidy, The happy commuter: A comparison of commuter satisfaction across modes. In: Transportation research part F: traffic psychology and behaviour 26, pp.160-170, 2014.

F. Van-audenhove, O. Korniichuk, L. Dauby, and J. Pourbaix, The Future of Urban Mobility 2.0: Imperatives to Shape Extended Mobility Ecosystems of Tomorrow, 2014.

M. Van-hagen and P. Bron, Enhancing the Experience of the Train Journey: Changing the Focus from Satisfaction to Emotional Experience of Customers, Transportation Research Procedia, vol.1, issue.1, pp.253-263, 2014.
DOI : 10.1016/j.trpro.2014.07.025

P. Verhoef, K. Lemon, A. Parasuraman, A. Roggeveen, M. Tsiros et al., Customer Experience Creation: Determinants, Dynamics and Management Strategies, Journal of Retailing, vol.85, issue.1, pp.31-41, 2009.
DOI : 10.1016/j.jretai.2008.11.001

URL : http://www.rug.nl/staff/p.c.verhoef/jr_customer_experience.pdf

K. E. Watkins, B. Ferris, A. Borning, G. S. Rutherford, and D. Layton, Where Is My Bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders, Transportation Research Part A: Policy and Practice, pp.45-839, 2011.
DOI : 10.1016/j.tra.2011.06.010

A. Woodcock, New insights, new challenges; person centred transport design. Work 41, pp.4879-4886, 2012.

L. Zomerdijk and C. Voss, Service Design for Experience-Centric Services, Journal of Service Research, vol.22, issue.6, pp.67-82, 2010.
DOI : 10.3401/poms.1080.0030