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Conference Papers Year : 2016

Social Media Use During Emergency Response – Insights from Emergency Professionals

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Mahshid Marbouti
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  • PersonId : 1027674
Frank Maurer
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Abstract

This paper analyzes issues in organizational needs for extracting information from social media during emergency response. By interviewing 16 Canadian emergency professionals, we gained insight into such things as: how they currently monitor social media; what types of information they are interested in, what challenges they encounter and what strategies they use to overcome those challenges. The most frequent requirements mentioned by participant were the need for prioritization and categorization of social media data to mitigate information overload. These professionals are also concerned about the reliability of information and counteracting the rumors.
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Dates and versions

hal-01702151 , version 1 (06-02-2018)

Licence

Attribution - CC BY 4.0

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Mahshid Marbouti, Frank Maurer. Social Media Use During Emergency Response – Insights from Emergency Professionals. 15th Conference on e-Business, e-Services and e-Society (I3E), Sep 2016, Swansea, United Kingdom. pp.557-566, ⟨10.1007/978-3-319-45234-0_49⟩. ⟨hal-01702151⟩
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