M. O. Adams and L. D. Smith, Changing The Face Of Public Affairs: A Look At How Social Networking Is Impacting The Business Of The Public Sector, National Social Science Journal, vol.34, issue.1, pp.10-16, 2010.

A. Anttiroiko, Innovation in Democratic E-Governance, International Journal of Electronic Government Research, vol.6, issue.2, pp.18-36, 2010.
DOI : 10.4018/jegr.2010040102

J. Baumgarten and M. Chui, E-government 2, 2009.

G. J. Baxter, T. M. Connolly, and M. H. Stansfield, Organisational blogs: benefits and challenges of implementation, The Learning Organization, vol.17, issue.6, pp.515-528, 2010.
DOI : 10.1177/135050840072002

J. C. Bertot, P. T. Jaeger, and J. M. Grimes, Crowd-sourcing transparency: ICTs, social media, and government transparency initiatives, Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities Digital Government Society of North America, p.51, 2010.

B. Al-tameem, A. Chittikala, P. Pichappan, and P. , A study of AJAX vulnerability in Web 2.0 applications, 2008 First International Conference on the Applications of Digital Information and Web Technologies (ICADIWT), p.63, 2008.
DOI : 10.1109/ICADIWT.2008.4664319

G. Blank and B. C. Reisdorf, THE PARTICIPATORY WEB, Information, Communication & Society, vol.2, issue.1, pp.537-554, 2012.
DOI : 10.1111/j.1540-6237.2009.00617.x

E. Bonson, S. Royo, and M. Ratkai, Citizens' engagement on local governments' Facebook sites. An empirical analysis: The impact of different media and content types in Western Europe, Government Information Quarterly, vol.32, issue.1, pp.52-62, 2015.
DOI : 10.1016/j.giq.2014.11.001

E. Buchanan and E. Luck, The electronic village: the digital challenges in communication strategies for sporting organisations, International Journal of Business Environment, vol.2, issue.2, pp.258-279, 2008.
DOI : 10.1504/IJBE.2008.019515

A. Chang and P. K. Kanna, Leveraging Web 2.0 in Government, IBM Center for The Business of Government, 2008.

J. Charlton, Wed, 06 Apr-last update, Public sector use of social media takes off [Homepage of Guardian News & Media Limited Available: http://www.guardian.co.uk/public-leaders-network, p.public, 2011.

H. Chen, S. Thoms, and T. Fu, Cyber extremism in Web 2.0: An exploratory study of international Jihadist groups, 2008 IEEE International Conference on Intelligence and Security Informatics, p.98, 2008.
DOI : 10.1109/ISI.2008.4565037

S. A. Chun, S. Shulman, R. Sandoval, and E. Hovy, Government 2.0: Making connections between citizens, data and government, Info.Pol, vol.15, issue.12, pp.1-9, 2010.

D. De-kool and J. Van-wamelen, Web 2.0: A New Basis for E-Government?" , Information and Communication Technologies: From Theory to Applications, p.1, 2008.

T. Dovey and W. Eggers, Web 2.0: The future of collaborative government, 2009.

W. Eggers and D. , Government 2.0: Using Technology to Improve Education, 2007.

E. Ferro, E. N. Loukis, Y. Charalabidis, and M. Osella, Policy making 2.0: From theory to practice, Government Information Quarterly, vol.30, issue.4, pp.359-368, 2013.
DOI : 10.1016/j.giq.2013.05.018

R. J. Freeman and P. Loo, Web 2.0 and e-Government at the municipal level. Privacy, Security, Trust and the Management of e-Business, CONGRESS '09. World Congress on, p.70, 2009.

D. Gayo-avello, Social Media, Democracy, and Democratization, IEEE MultiMedia, vol.22, issue.2, pp.10-16, 2015.
DOI : 10.1109/MMUL.2015.47

?. Gov, . Gov, and . Uk, Social media guidance for civil servants Available at https://www.gov.uk/government/publications/so- cial-mediaguidance-for-civil-servants/social-media-guidance-for-civil-servants, 2014.

S. G. Grimmelikhuijsen and A. J. Meijer, Does Twitter Increase Perceived Police Legitimacy?, Public Administration Review, vol.64, issue.5, pp.58-607, 2015.
DOI : 10.1177/0013164404264853

Z. Irani and P. E. Love, Information systems evaluation: A crisis of understanding" in Evaluating Information Systems: Public and Private Sector, p.20, 2008.

P. Johnston, R. Craig, M. Stewart-weeks, and J. Mccalla, Realizing the Potential of the Connected Republic: Web 2.0 Opportunities in the Public Sector, 2008.

R. Klischewski, Drift or Shift? Propositions for Changing Roles of Administrations in E-Government, Proceedings of the 9th IFIP WG 8.5 international conference on Electronic governmentSpringer-Verlag, p.85, 2010.
DOI : 10.1007/978-3-642-14799-9_8

URL : https://hal.archives-ouvertes.fr/hal-01059168

A. Mainka, S. Hartmann, W. G. Stock, and I. Peters, Looking for friends and followers: a global investigation of governmental social media use. Transforming Government: People, Process and Policy, vol.9, issue.2, pp.237-254, 2015.

A. Meijer and M. Thaens, Alignment 2.0: Strategic use of new internet technologies in government, Government Information Quarterly, vol.27, issue.2, pp.113-121, 2010.
DOI : 10.1016/j.giq.2009.12.001

A. Meijer and M. Thaens, Alignment 2.0: Strategic use of new internet technologies in government, Government Information Quarterly, vol.27, issue.2, pp.113-121, 2010.
DOI : 10.1016/j.giq.2009.12.001

I. A. Mergel, C. M. Schweik, and J. E. Fountain, The Transformational Effect of Web 2.0 Technologies on Government, Social Science Research Network Working Paper Series, 2009.
DOI : 10.2139/ssrn.1412796

T. Nam, Suggesting frameworks of citizen-sourcing via Government 2.0, Government Information Quarterly, vol.29, issue.1, pp.12-20, 2012.
DOI : 10.1016/j.giq.2011.07.005

M. Nelimarkka, B. Nonnecke, S. Krishnan, T. Aitamurto, D. Catterson et al., Comparing Three Online Civic Engagement Platforms using the " Spectrum of Public Participation " Framework, Proceedings of the Oxford Internet, Policy, and Politics Conference (IPP), pp.25-26, 2014.

D. Osimo, Web 2.0 in Government: Why and How?, European Communities, 2008.

D. Osimo, D. Campbell, J. Kerr-stevens, C. Bishop, and L. Bryant, Public services 2.0: Web 2.0 from the periphery to the centre of public service delivery, 2009.

C. Randall, e-Society, The Office for National Statistics, 2010.

T. Sander, Government 2.0: Building Communities with Web 2.0 and Social Networking, e.Republic, 2008.

M. Saulles, Social media and local government in England: who is doing what?, Proceeding of the 11th European Conference on e-GovernmentLjubljana, 2011.

C. M. Schweik, I. Mergel, J. R. Sandfort, and Z. J. Zhao, Toward Open Public Administration Scholarship, Journal of Public Administration Research and Theory, vol.224, issue.5217, pp.175-198, 2011.
DOI : 10.1038/224318a0

URL : https://kops.uni-konstanz.de/bitstream/123456789/36018/1/Schweik_0-357164.pdf

U. Sivarajah, Z. Irani, and S. Jones, Application of Web 2.0 Technologies in E-Government: A United Kingdom Case Study, 2014 47th Hawaii International Conference on System Sciences, p.2221, 2014.
DOI : 10.1109/HICSS.2014.280

U. Sivarajah, Z. Irani, and V. Weerakkody, Evaluating the use and impact of Web 2.0 technologies in local government, Government Information Quarterly, vol.32, issue.4, pp.473-487, 2015.
DOI : 10.1016/j.giq.2015.06.004

M. Dadashzadeh, Social Media In Government: From eGovernment To eGovernance, Journal of Business & Economics Research (JBER), vol.8, issue.11, 2010.
DOI : 10.19030/jber.v8i11.51