Reflexive methodology: new vistas for qualitative research, SAGE, 2009. ,
Towards quality e???service in the public sector:, Managing Service Quality: An International Journal, vol.15, issue.1, pp.6-23, 2005. ,
DOI : 10.1108/09513559610146375
Public e-services for agency efficiency and citizen benefit ??? Findings from a stakeholder centered analysis, Government Information Quarterly, vol.30, issue.1, pp.10-23, 2013. ,
DOI : 10.1016/j.giq.2012.08.002
URL : http://liu.diva-portal.org/smash/get/diva2:587217/FULLTEXT01
Universal and contextualized public services: Digital public service innovation framework, Government Information Quarterly, vol.33, issue.2, pp.211-222, 2016. ,
DOI : 10.1016/j.giq.2016.05.004
A Hermeneutic Approach for Conducting Literature Reviews and Literature Searches, Communications of the Association for Information Systems, vol.34, issue.1, pp.257-286, 2014. ,
Electronic government: Rethinking channel management strategies, Government Information Quarterly, vol.25, issue.2, pp.181-201, 2008. ,
DOI : 10.1016/j.giq.2006.11.003
From e-ladder to e-diamond ? re-conceptualising models for public e-services, Proceedings of the 14th European Conference on Information Systems (ECIS2006), 2006. ,
Adopting and Refining e-services ??? the Role of Organization Size, Public Organization Review, vol.29, issue.4, pp.1-13, 2016. ,
DOI : 10.1016/j.giq.2011.12.010
The Contextual Benchmark Method: Benchmarking e-Government services, Government Information Quarterly, vol.27, issue.3, pp.213-219, 2010. ,
DOI : 10.1016/j.giq.2010.02.003
The muddy waters of public e-services ? the use and misuse of the concept and how to get out of the maze, Systems, Signs & Actions, vol.8, 2014. ,
The nature of public e-services and their quality dimensions, Government Information Quarterly, vol.33, issue.4, pp.647-657, 2016. ,
DOI : 10.1016/j.giq.2016.08.005
Putting "Public" Back into Public e-Services: A Conceptual Discussion, Electronic Government and Electronic Participation . Joint Proceedings of Ongoing Research and Projects of IFIP EGOV and IFIP ePart 2012, 2012. ,
Exploring user participation approaches in public e-service development, Government Information Quarterly, vol.29, issue.2, pp.158-168, 2012. ,
DOI : 10.1016/j.giq.2011.07.009
The e-Government evaluation challenge: A South African Batho Pele-aligned service quality approach, Government Information Quarterly, vol.28, issue.2, pp.211-221, 2011. ,
DOI : 10.1016/j.giq.2010.07.008
Content Analysis: An Introduction to Its Methodology, 2004. ,
Developing fully functional E-government: A four stage model, Government Information Quarterly, vol.18, issue.2, pp.122-136, 2001. ,
DOI : 10.1016/S0740-624X(01)00066-1
Electronic Service Delivery ? A driver of public sector modernization, Information Polity, vol.7, pp.87-96, 2002. ,
Electronic services in the public sector: A conceptual framework, Government Information Quarterly, vol.30, issue.2, pp.163-172, 2013. ,
DOI : 10.1016/j.giq.2012.10.005
Qualitative Research in Business & Management, 2009. ,
The qualitative interview in IS research: Examining the craft, Information and Organization, pp.2-26, 2007. ,
Mainstreaming Technological Change in the Study of Public Management, Public Policy and Administration, vol.9, issue.1, pp.377-397, 2011. ,
DOI : 10.1093/jopart/mui021
Quality of (Digital) Services in e-Government School of Advanced Studies -Doctorate course in Information science and complex systems (cycle XXII) University of Camerino, 2010. ,
Concept Misformation in Comparative Politics, American Political Science Review, vol.55, issue.04, pp.1033-1053, 1970. ,
DOI : 10.2307/1958356
URL : http://www.sant.ox.ac.uk/people/knicolaidis/robert.pdf
Engaged scholarship ? A guide for organizational and social research, 2007. ,
Interpretive case studies in IS research: nature and method, European Journal of Information Systems, vol.4, issue.2, pp.74-81, 1995. ,
DOI : 10.1057/ejis.1995.9
Integrated Service Modelling for Online One-stop Government, Electronic Markets, vol.12, issue.3, pp.149-156, 2002. ,
DOI : 10.1080/101967802320245910