M. H. Araujo, R. De, and N. , CATEGORIZATION OF BRAZILIAN INTERNET USERS AND ITS IMPACTS ON THE USE OF ELECTRONIC GOVERNMENT SERVICES, Electronic Government, pp.242-252
DOI : 10.4301/S1807-177520160002000005

URL : https://hal.archives-ouvertes.fr/hal-01401748

M. Barth and D. Veit, Electronic Service Delivery in the Public Sector: Understanding the Variance of Citizens' Resistance, 2011 44th Hawaii International Conference on System Sciences, pp.1-11, 2011.
DOI : 10.1109/HICSS.2011.181

D. Belanche, L. V. Casaló, and C. Flavián, Integrating trust and personal values into the Technology Acceptance Model: The case of e-government services adoption, Cuadernos de Economía y Dirección de la Empresa, pp.192-204, 2012.
DOI : 10.1016/j.cede.2012.04.004

F. Bélanger and L. Carter, Trust and risk in e-government adoption, The Journal of Strategic Information Systems, vol.17, issue.2, pp.165-176, 2008.
DOI : 10.1016/j.jsis.2007.12.002

A. Beldad, T. Van-der-geest, M. Jong, . De, and M. Steehouder, Shall I Tell You Where I Live and Who I Am? Factors Influencing the Behavioral Intention to Disclose Personal Data for Online Government Transactions, International Journal of Human-Computer Interaction, vol.12, issue.3, pp.163-177, 2012.
DOI : 10.1016/j.im.2009.12.003

P. B. Brandtzaeg, Towards a unified Media-User Typology (MUT): A meta-analysis and review of the research literature on media-user typologies, Computers in Human Behavior, vol.26, issue.5, pp.940-956, 2010.
DOI : 10.1016/j.chb.2010.02.008

P. B. Brandtzaeg and J. Heim, A typology of social networking sites users, International Journal of Web Based Communities, vol.7, issue.1, pp.28-51, 2011.
DOI : 10.1504/IJWBC.2011.038124

S. Brinkmann, Qualitative Interviewing. Understanding Qualitative Research, 2013.
DOI : 10.1093/acprof:osobl/9780199861392.001.0001

L. Carter and F. Bélanger, The utilization of e-government services: citizen trust, innovation and acceptance factors, Information Systems Journal, vol.12, issue.1, pp.5-25, 2005.
DOI : 10.1145/1007965.1007969

J. Choudrie, G. Ghinea, and V. N. Songonuga, Silver Surfers, E-government and the Digital Divide: An Exploratory Study of UK Local Authority Websites and Older Citizens, Interacting with Computers, vol.30, issue.3, pp.417-442, 2013.
DOI : 10.1177/009207002236911

B. Distel and N. Ogonek, To Adopt Or Not To Adopt: A Literature Review on Barriers To Citizens' Adoption of E-Government Services, Proceedings of the 24th European Conference on Information Systems (ECIS 2016), pp.1-17, 2016.

D. Evans and D. C. Yen, E-government: An analysis for implementation: Framework for understanding cultural and social impact, Government Information Quarterly, vol.22, issue.3, pp.354-373, 2005.
DOI : 10.1016/j.giq.2005.05.007

D. Gilbert, P. Balestrini, and D. Littleboy, Barriers and benefits in the adoption of e???government, International Journal of Public Sector Management, vol.17, issue.4, pp.286-301, 2004.
DOI : 10.1177/0092070300281015

D. E. Initiative, D21-Digital-Index Jährliches Lagebild zur Digitalen Gesellschaft, pp.1-64, 2016.

P. Mayring, Qualitative Inhaltyanalyse. Grundlagen und Techniken, 2015.

M. Meyen, S. Pfaff-rüdiger, K. Dudenhöffer, and J. Huss, The internet in everyday life: a typology of internet users, Media, Culture & Society, vol.32, issue.5, pp.873-882, 2010.
DOI : 10.1111/j.1540-6237.2009.00617.x

T. Molnar, Improving Usability of e?Government for the Elderly, Electronic Journal of e-Government, vol.13, issue.2, pp.122-135, 2015.

T. Nam, Determining the type of e-government use, Government Information Quarterly, vol.31, issue.2, pp.211-220, 2014.
DOI : 10.1016/j.giq.2013.09.006

B. Niehaves, E. Gorbacheva, and R. Plattfaut, The Digital Divide vs. the E-Government Divide, Government Success Factors and Measures. Theories, Concepts, and Methodologies, pp.52-65, 2013.
DOI : 10.4018/978-1-4666-4058-0.ch004

F. Pethig and J. Krönung, Social Inclusion through E-Government? Developing an Inclusionary Framework of E-Government Adoption, 36th International Conference on Information Systems (ICIS 2015), pp.1-13, 2015.

E. M. Rogers, Diffusion of Innovations, 2003.

J. Ueltzhöffer, Europa auf dem Weg in die Postmoderne Transnationale Soziale Milieus und gesellschaftliche Spannungslinien in der Europäischen Union, Demokratie in Ost und West. Für Klaus von Beyme. Suhrkamp Taschenbuch Wissenschaft, pp.624-652, 1999.

Y. Wang and Y. Liao, Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success, Government Information Quarterly, vol.25, issue.4, pp.717-733, 2008.
DOI : 10.1016/j.giq.2007.06.002

F. Zeller, J. O-'kane, E. Godo, and A. Goodrum, A Subjective User-Typology Of Online News Consumption, Digital Journalism, vol.8, issue.2, pp.214-231, 2014.
DOI : 10.1177/1461444807085325

N. Zillien and E. Hargittai, Digital Distinction: Status-Specific Types of Internet Usage, Social Science Quarterly, vol.86, issue.(3), pp.274-291, 2009.
DOI : 10.1007/978-3-322-80848-6_3