S. K. Sonntag and L. Cardinal, State Traditions and Language Regimes: Conceptualizing Language Policy Choices, in State Traditions and Language regimes, 2015.
DOI : 10.1515/auseur-2015-0010

URL : https://doi.org/10.1515/auseur-2015-0010

K. A. Woolard, B. B. Schieffelin, and L. Ideology, Language Ideology, Annual Review of Anthropology, vol.23, issue.1, pp.55-82, 1994.
DOI : 10.1146/annurev.an.23.100194.000415

B. Lutz, Plain Language: An Important Basis of E-Democracy and Open Government in CEDEM 16 -Conference for E-democracy and Open Government, 2016.

M. Dahle and J. Ryssevik, Klart vi kan! En evaluering av effektene av prosjektet "klart språk i staten Digital agenda for Norge: IKT for en enklere hverdag og økt produktivitet, 2016.

T. A. Andreassen and J. Aars, Den store reformen: Da NAV ble til, 2015.

M. Kvarenes, Klar, men aldri ferdig En praktisk veileder i klarspråksarbeid The relationship between health literacy and knowledge improvement after a multimedia type 2 diabetes education program, Patient Education and Counseling, issue.3, pp.75-321, 2009.

R. Deighton-smith and R. Transparency, Regulatory Transparency in OECD Countries: Overview, Trends and Challenges, OECD Countries: Overview, Trends and Challenges Proceedings of the ACM'82 Conference. 1982. ACM. 15. Friedman, D.B. and L. Hoffman-Goetz, pp.66-73, 2004.
DOI : 10.1111/j.1467-8500.2004.00360.x

R. F. Flesch, How to Write plain English -A guide for lawyers and consumers, 1979.

J. Dahlia and D. Wray, Reassessing the accuracy and use of readability formulae. Malaysian journal of learning and instruction, pp.127-145, 2014.

M. Shardlow, A survey of automated text simplification Professionalising plain language options paper, in Plain -7th biannual conference, International Journal of Advanced Computer Science and Applications, 2009.

J. C. Bertot and P. T. Jaeger, The E-Government paradox: Better customer service doesn't necessarily cost less, Government Information Quarterly, vol.25, issue.2, pp.149-154, 2008.
DOI : 10.1016/j.giq.2007.10.002

J. C. Bertot, P. T. Jaeger, and J. M. Grimes, Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies, Government Information Quarterly, vol.27, issue.3, pp.27-264, 2010.
DOI : 10.1016/j.giq.2010.03.001

K. Axelsson, U. Melin, and I. Lindgren, Exploring the importance of citizen participation and involvement in e???government projects, Transforming Government: People, Process and Policy, vol.4, issue.4, pp.299-321, 2010.
DOI : 10.1057/palgrave.ejis.3000589

L. G. Anthopoulos, P. Siozos, and I. A. Tsoukalas, Applying participatory design and collaboration in digital public services for discovering and re-designing e-Government services, Government Information Quarterly, vol.24, issue.2, pp.353-376, 2007.
DOI : 10.1016/j.giq.2006.07.018

K. A. Røvik, Trender og translasjoner : ideer som former det 21. århundrets organisasjon Oslo: Universitetsforlaget. 25. Boxenbaum, E. and S. Jonsson, Isomorphism, diffusion and decoupling. The Sage handbook of organizational institutionalism, pp.78-98, 2007.

P. J. Dimaggio and W. W. Powell, The New institutionalism in organizational analysis, 1991.

J. W. Meyer and B. Rowan, Institutionalized Organizations: Formal Structure as Myth and Ceremony, American Journal of Sociology, vol.83, issue.2, pp.340-363, 1977.
DOI : 10.1086/226550

K. A. Røvik, M. J. Hatch, and M. Schultz, Identitetsutvikling i moderne organisasjoner The dynamics of organizational identity In search of identity and legitimation: Bridging organizational culture and neoinstitutionalism, Magma Human Relations American Behavioral Scientist, vol.1, issue.187, pp.55-989, 1998.

A. Ødegård, Organisasjoners tilpasning til radikale reformer ? mellom tradisjon og fornyelse, Magma, issue.2, p.2017, 2017.

W. L. Dunn, Public Policy Analysis Accessing Local Knowledge, in Theories of Institutional Design : Deliberative Policy Analysis : Understanding Governance in the Network Society The Smart City ? how smart can 'IT' be? : Discourses on digitalisation in policy and planning of urban development, Linköping Studies in Arts and Science. 2016, p.226, 2003.

K. G. Lundberg, Uforutsigbare relasjoner: Brukererfaringer, NAV-reformen og levd liv, 2012.