Østergaard Madsen External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden, p.60 ,
A Study of the Role of Governance and Cooperation in Online Service Delivery in the Caucasus, p.71 ,
Time to Refuel the Conceptual Discussion on Public e-Services ? Revisiting How e-Services Are Manifested in Practice, p.92 ,
Melin Organizational Aspects e-Government and the Shadow Economy: Evidence from Across the Globe, p.105 ,
Rohman Networks of Universities as a Tool for, p.117 ,
From a Literature Review to a Conceptual Framework for Health Sector Websites' Assessment, 128 Demetrios Sarantis and Delfina Sá Soares Organizational Learning to Leverage Benefits Realization Management ,
Straub Towards a Repository of e-Government Capabilities 154 Soumaya I. Ben Dhaou A Social Cyber Contract Theory Model for Understanding National Cyber Strategies, 166 Raymond Bierens ,
177 Lucia Casap and John Sören Pettersson A Review of the, Norwegian Plain Language Policy, p.187 ,
Infrastructures Blockchain Technology as s Support Infrastructure in e-Government, p.215 ,
Comparing a Shipping Information Pipeline with a Thick Flow and a Thin Flow, p.228 ,
Bram Klievink, and Yao-Hua Tan Coordinated Border Management Through Digital Trade Infrastructures and Trans-National Government Cooperation: The FloraHolland Case, p.240 ,
Roel Huiden, and Yao-Hua Tan Big and Open Linked Data An Evaluation Framework for Linked Open Statistical Data in Government, p.255 ,
264 Maarja Toots Kalampokis, and Konstantinos Tarabanis Big Data in the Public Sector, Linking Cities to Sensors, p.276 ,
287 Charalampos Alexopoulos, Vasiliki Diamantopoulou, and Yannis Charalabidis Open Government Exploring on the Role of Open Government Data in Emergency Management, p.303 ,
314 Olivier Glassey Trusting and Adopting E-Government Services in Developing Countries? Privacy Concerns and Practices in, p.324 ,
Aren't They? ? Developing an E-government User, All Citizens are the Same, p.351 ,
Gidlund Information Artifact Evaluation with, p.359 ,
Carlson Understanding Public Value Creation in the Delivery of Electronic Services, p.378 ,
Pockets of Effectiveness " : E-governance and Institutional Change in St 386 Yury Kabanov and Andrei V. Chugunov Contents XV Outcome Evaluation of StartBiz: How a Governmental Online-Tool Can Quantitatively Assess Its Benefits for, 399 Kristina Zumbusch, Philippe Zimmermann, and Emamdeen Fohim Correlation Between ICT Investment and Technological Maturity in Public Agencies ,