W. Pieterson, W. Ebbers, and C. , Østergaard Madsen External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden, p.60

J. Holgersson, K. Axelsson, U. Georgia-on-my-mind, and .. , A Study of the Role of Governance and Cooperation in Online Service Delivery in the Caucasus, p.71

M. Meyerhoff-nielsen and N. Goderdzishvili, Time to Refuel the Conceptual Discussion on Public e-Services ? Revisiting How e-Services Are Manifested in Practice, p.92

I. Lindgren and U. , Melin Organizational Aspects e-Government and the Shadow Economy: Evidence from Across the Globe, p.105

L. Veiga, I. Kholilul, G. Education, and .. , Rohman Networks of Universities as a Tool for, p.117

S. Luís and L. Barbosa, From a Literature Review to a Conceptual Framework for Health Sector Websites' Assessment, 128 Demetrios Sarantis and Delfina Sá Soares Organizational Learning to Leverage Benefits Realization Management

K. Askedal, L. S. Flak, H. Solli-saether, and W. Detmar, Straub Towards a Repository of e-Government Capabilities 154 Soumaya I. Ben Dhaou A Social Cyber Contract Theory Model for Understanding National Cyber Strategies, 166 Raymond Bierens

E. The, . Development, and .. Sector-of-republic-of-moldova, 177 Lucia Casap and John Sören Pettersson A Review of the, Norwegian Plain Language Policy, p.187

L. Antonio, J. , R. Paschoeto, and . Santos, Infrastructures Blockchain Technology as s Support Infrastructure in e-Government, p.215

S. Ølnes, A. Jansen, and .. , Comparing a Shipping Information Pipeline with a Thick Flow and a Thin Flow, p.228

M. Sélinde-van-engelenburg and . Janssen, Bram Klievink, and Yao-Hua Tan Coordinated Border Management Through Digital Trade Infrastructures and Trans-National Government Cooperation: The FloraHolland Case, p.240

B. Rukanova, Roel Huiden, and Yao-Hua Tan Big and Open Linked Data An Evaluation Framework for Linked Open Statistical Data in Government, p.255

R. Matheus, M. Janssen, X. Contents, A. Framework, and . Data-driven-public-service-co-production........, 264 Maarja Toots Kalampokis, and Konstantinos Tarabanis Big Data in the Public Sector, Linking Cities to Sensors, p.276

M. Fraefel, S. Haller, and A. , 287 Charalampos Alexopoulos, Vasiliki Diamantopoulou, and Yannis Charalabidis Open Government Exploring on the Role of Open Government Data in Emergency Management, p.303

P. Transparency, O. Data:-a-tentative-analysis, and .. , 314 Olivier Glassey Trusting and Adopting E-Government Services in Developing Countries? Privacy Concerns and Practices in, p.324

T. Government, Aren't They? ? Developing an E-government User, All Citizens are the Same, p.351

L. Sundberg and L. Katarina, Gidlund Information Artifact Evaluation with, p.359

H. J. Scholl, W. Menten-weil, and T. S. , Carlson Understanding Public Value Creation in the Delivery of Electronic Services, p.378

F. Luis, R. Luna-reyes, G. Sandoval-almazan, S. Puron-cid, D. E. Picazo-vela et al., Pockets of Effectiveness " : E-governance and Institutional Change in St 386 Yury Kabanov and Andrei V. Chugunov Contents XV Outcome Evaluation of StartBiz: How a Governmental Online-Tool Can Quantitatively Assess Its Benefits for, 399 Kristina Zumbusch, Philippe Zimmermann, and Emamdeen Fohim Correlation Between ICT Investment and Technological Maturity in Public Agencies