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Understanding Public Value Creation in the Delivery of Electronic Services

Abstract : Understanding public value creation through electronic services is a complex and important research problem. Recent attempts to understand electronic services value from the citizen perspective suggest that dividing service delivery in several stages could be a valuable approach to understand ways in which information technologies support value creation when providing electronic services. Therefore, we propose the use of this process model as a tool to analyze and define public value creation through electronic services. We show the potential value of the model using birth certificate requests as a hypothetical example. We conclude the paper by describing how we are applying the model to our current research.
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Submitted on : Wednesday, February 7, 2018 - 1:14:55 PM
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Luis F. Luna-Reyes, Rodrigo Sandoval-Almazan, Gabriel Puron-Cid, Sergio Picazo-Vela, Dolores E. Luna, et al.. Understanding Public Value Creation in the Delivery of Electronic Services. 16th International Conference on Electronic Government (EGOV), Sep 2017, St. Petersburg, Russia. pp.378-385, ⟨10.1007/978-3-319-64677-0_31⟩. ⟨hal-01702999⟩



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