S. Rao, T. J. Goldsby, and D. Iyengar, The marketing and logistics efficacy of online sales channels, International Journal of Physical Distribution & Logistics Management, vol.39, issue.2, pp.106-120, 2009.
DOI : 10.1177/009207002236911

N. A. Agatz, M. Fleischmann, and J. A. Van-nunen, E-fulfillment and multi-channel distribution ??? A review, European Journal of Operational Research, vol.187, issue.2, pp.339-356, 2008.
DOI : 10.1016/j.ejor.2007.04.024
URL : http://repub.eur.nl/pub/7901/ERS-2006-042-LIS.pdf

J. Kim and J. Park, A consumer shopping channel extension model: attitude shift toward the online store, Journal of Fashion Marketing and Management: An International Journal, vol.9, issue.1, pp.106-121, 2005.
DOI : 10.1086/258464

Q. Lu and N. Liu, Pricing games of mixed conventional and e-commerce distribution channels, Computers & Industrial Engineering, vol.64, issue.1, pp.122-132, 2013.
DOI : 10.1016/j.cie.2012.09.018

S. Melo, P. Baptista, and A. Costa, Comparing the Use of Small Sized Electric Vehicles with Diesel Vans on City Logistics, Procedia - Social and Behavioral Sciences, vol.111, pp.1265-1274, 2014.
DOI : 10.1016/j.sbspro.2015.01.728

T. S. Harrington, J. S. Srai, M. Kumar, and J. Wohlrab, Identifying design criteria for urban system ???last-mile??? solutions ??? a multi-stakeholder perspective, Production Planning & Control, vol.64, issue.1, pp.456-476, 2016.
DOI : 10.1016/j.jom.2007.01.009

K. K. Boyer, A. M. Prud-'homme, and W. Chung, THE LAST MILE CHALLENGE: EVALUATING THE EFFECTS OF CUSTOMER DENSITY AND DELIVERY WINDOW PATTERNS, Journal of Business Logistics, vol.30, issue.1, pp.185-199, 2009.
DOI : 10.1002/j.2158-1592.2009.tb00104.x

J. Fernie and L. Sparks, Logistics & Retail Management. Emerging issues and new challenges in the retail supply chain, 2009.

V. Hovelaque, L. Soler, and S. Hafsa, Supply chain organization and e-commerce: a model to analyze store-picking, warehouse-picking and drop-shipping, 4OR, vol.77, issue.10, pp.143-155, 2007.
DOI : 10.1111/j.1937-5956.2004.tb00147.x

T. L. Esper, T. D. Jensen, F. L. Turnipseed, and S. Burton, THE LAST MILE: AN EXAMINATION OF EFFECTS OF ONLINE RETAIL DELIVERY STRATEGIES ON CONSUMERS, Journal of Business Logistics, vol.74, issue.3, pp.177-203, 2003.
DOI : 10.1016/S0022-4359(99)80098-0

J. Visser, T. Nemoto, and M. Browne, Home Delivery and the Impacts on Urban Freight Transport: A Review, Procedia - Social and Behavioral Sciences, vol.125, pp.15-27, 2014.
DOI : 10.1016/j.sbspro.2014.01.1452

K. Y. Hu and T. S. Chang, An innovative automated storage and retrieval system for B2C e-commerce logistics, The International Journal of Advanced Manufacturing Technology, vol.37, issue.4, pp.297-305, 2010.
DOI : 10.1007/s00170-009-2292-4

J. Zhang, X. Wang, and K. Huang, Integrated on-line scheduling of order batching and delivery under B2C e-commerce, Computers & Industrial Engineering, vol.94, pp.280-289, 2016.
DOI : 10.1016/j.cie.2016.02.001

. Janakiraman, &. Syrdal, and . Freling, The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review, Journal of Retailing, vol.92, issue.2, pp.226-235, 2016.
DOI : 10.1016/j.jretai.2015.11.002