Service Innovation and Performance in Mexican Service SMEs - Inria - Institut national de recherche en sciences et technologies du numérique Accéder directement au contenu
Communication Dans Un Congrès Année : 2017

Service Innovation and Performance in Mexican Service SMEs

Luis Rocha-Lona
  • Fonction : Auteur
  • PersonId : 991571
Vikas Kumar
  • Fonction : Auteur
  • PersonId : 991570

Résumé

This empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach’s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.
Fichier principal
Vignette du fichier
456373_1_En_27_Chapter.pdf (228.76 Ko) Télécharger le fichier
Origine : Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01707245 , version 1 (12-02-2018)

Licence

Paternité

Identifiants

Citer

Luis Rocha-Lona, Vikas Kumar, Gonzalo Maldonado-Guzman, Jose Arturo Garza-Reyes. Service Innovation and Performance in Mexican Service SMEs. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2017, Hamburg, Germany. pp.230-239, ⟨10.1007/978-3-319-66926-7_27⟩. ⟨hal-01707245⟩
70 Consultations
66 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More