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Support to the Public Services Mutation Through Continuous Improvement in a French Metropolis

Abstract : Public services have their own principles and codes in order to address needs of general interest through the procurement of physical objects, information or services to various kinds of users. Characterized by a political context and a dedicated legal framework, public services have also specific constraints and objectives. This communication shows how continuous improvement methods born in an industrial context could be adapted for addressing the specificity of public service, especially in the new context of “Smart Cities”.
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Submitted on : Monday, February 12, 2018 - 4:25:32 PM
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  • HAL Id : hal-01707269, version 1

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Gautier Aubourg, François Galasso, Bernard Grabot, Jacques Lamothe. Support to the Public Services Mutation Through Continuous Improvement in a French Metropolis. APMS 2017 - IFIP International Conference on Advances in Production Management Systems, Sep 2017, Hamburg, Germany. pp.222-229. ⟨hal-01707269⟩

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