Skip to Main content Skip to Navigation
Conference papers

Extracting Service Process Models from Location Data

Abstract : Services are today over 70% of the Gross National Product in most developed countries. The productivity improvement of services is increasingly important and it relies heavily on a deep understanding of the service processes. However, how to collect data from services has been a problem and service data is largely missing in national statistics, which brings challenges to service process modelling.This work aims to simplify the procedure of automated process modelling, and focuses on modelling generic service processes that are location-aware. An approach based on wireless indoor positioning is developed to acquire the minimum amount of location-based process data that can be used to automatically extract the process models.The extracted models can be further used to analyse the possible improvements of the service processes. This approach has been tested and used in dental care clinics. Besides, the automated modelling approach can be used to greatly improve the traditional process modelling in various other service industries.
Document type :
Conference papers
Complete list of metadata

Cited literature [32 references]  Display  Hide  Download

https://hal.inria.fr/hal-01769760
Contributor : Hal Ifip <>
Submitted on : Wednesday, April 18, 2018 - 1:01:36 PM
Last modification on : Thursday, November 26, 2020 - 2:56:03 PM

File

463443_1_En_5_Chapter.pdf
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Ye Zhang, Olli Martikainen, Riku Saikkonen, Eljas Soisalon-Soininen. Extracting Service Process Models from Location Data. 6th International Symposium on Data-Driven Process Discovery and Analysis (SIMPDA), Dec 2016, Graz, Austria. pp.78-96, ⟨10.1007/978-3-319-74161-1_5⟩. ⟨hal-01769760⟩

Share

Metrics

Record views

234

Files downloads

15