Conflict, Costs and Trade-Offs in User Interface Design

Abstract : A framework for cost benefit analysis to inform design choices in configuration and customisation of user interfaces is presented. User costs of learning, UI complexity and operational usability are traded against benefits from better functional fit for the users needs. The design process is illustrated with case study experience from an eHealth application involving trade offs between conflicting requirements from two groups of users.
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Alistair Sutcliffe. Conflict, Costs and Trade-Offs in User Interface Design. 16th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2017, Bombay, India. pp.71-82, ⟨10.1007/978-3-319-92081-8_7⟩. ⟨hal-01821427⟩

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