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Designing a Technical Debt Visualization Tool to Improve Stakeholder Communication in the Decision-Making Process: A Case Study

Abstract : Technical debt is the release of immature software to meet time to market. In large complex companies, technical dept drives IT decision, even when participants in the decision-making process do not realize it. In this paper, we propose technical debt visualizations that can serve as a communication platform between different stakeholders. We conducted a case study in a large multi-industry state-owned company that faces significant challenges due to global digital transformation, its rigid control structures, and external pressures for cost reduction and investment optimization. In this study, we designed and evaluated technical debt visualizations to get feedback concerning its usefulness and ease its future acceptance. The results from this case study show that technical debt visualizations were considered useful for decision-making processes associated with software life cycle, especially for executives, business managers, software product owners, architects and project managers.
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https://hal.inria.fr/hal-01963052
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Submitted on : Friday, December 21, 2018 - 9:54:55 AM
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Alexia Pacheco, Gabriela Marín-Raventós, Gustavo López. Designing a Technical Debt Visualization Tool to Improve Stakeholder Communication in the Decision-Making Process: A Case Study. 12th International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS), Sep 2018, Poznan, Poland. pp.15-26, ⟨10.1007/978-3-319-99040-8_2⟩. ⟨hal-01963052⟩

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