J. C. Henderson and N. Venkatraman, Strategic Alignment: Leveraging Information Technology for Transforming Organisations, IBM Systems Journal, vol.32, issue.1, pp.4-16, 1993.
DOI : 10.1147/sj.382.0472

, ITIL V3 Foundation -Student Manual, SMME, pp.234-272, 2009.

T. Ohno, Toyota Production System: Beyond Large-Scale Production, pp.75-76, 1988.

J. P. Womack, T. Daniel, and . Jones,

D. Roos, The Machine That Changed the World, 1990.

W. A. Shewhart, Statistical Method from the Viewpoint of Quality Control

W. Deming and . Edwards, The New Economics for Industry, Government, and Education, p.262541165, 1993.

G. Tennant, SIX SIGMA: SPC and TQM in Manufacturing and Services, pp.3-4, 2001.
DOI : 10.4324/9781315243023

R. ;. Moen and C. Norman, Evolution of the PDCA Cycle, 2017.

A. Scheer, F. Abolhassan, W. Jost, and M. Kirchmer, Business Process Excellence -ARIS in Practice, 2002.

D. Josic, , 2016.

, Kritische Analyse der Prozessoptimierung als wesentliches Element des Change Managements; München

D. Berry, W. S. Atkins, and P. Allen, Managing successful projects, pp.251-291, 1996.

R. Sowden, Managing successful programmes, pp.47-75, 2007.

I. A. Alonso, J. Verdún, and E. Caro, Description of the structure of the IT demand management process framework, International Journal of Information Management, vol.37, issue.1, pp.1461-1473, 2017.

F. Rahimi, C. Møller, and L. Hvam, Business process management and IT management: The missing integration, International Journal of Information Management, vol.36, pp.142-154, 2016.
DOI : 10.1016/j.ijinfomgt.2015.10.004
URL : http://orbit.dtu.dk/files/127592101/Business_process_Management_and_IT_management_The_missing_link.pdf

M. Marrone and L. Kolbe, Einfluss von IT-Service-Management-Frameworks auf die ITOrganisation, Wirtschaftsinformatik, vol.53, issue.1, pp.5-19, 2011.
DOI : 10.1007/s11576-010-0257-8
URL : https://link.springer.com/content/pdf/10.1007%2Fs11576-010-0257-8.pdf

A. Gabor, A. Ko, and . Szabo, Corporate Knowledge Discovery and Organizational Learning pp, pp.6-23, 2015.

B. Robertson and T. ;-thomison, Holacracy -discover a better way of working, pp.1-10, 2015.