W. M. Van-der-aalst, Process Mining: Discovery, Conformance and Enhancement of Business Processes, 2011.

R. Abraham, S. Aier, R. Winter, S. Aier, M. Ekstedt et al., Two Speeds of EAM -A Dynamic Capabilities Perspective, Proc. of the 7th Workshop on Trends in Enterprise Architecture Research (TEAR 2012) and the 5th Working Conf. on Practice-driven Research on Enterprise Transformation (PRET 2012). Held at The Open Group Conf. LNBIP, vol.131, pp.111-128, 2012.

R. Abraham, H. Niemietz, S. De-kinderen, and S. Aier, Can boundary objects mitigate communication defects in enterprise transformation? Findings from expert interviews, Proc. of the 5th Int. Workshop on Enterprise Modelling and Information Systems Architectures (EMISA 2013), vol.222, pp.27-40, 2013.

I. Band, T. Ellefsen, B. Estrem, M. E. Iacob, H. Jonkers et al., , 2016.

M. Bjekovi?, H. A. Proper, and J. S. Sottet, Enterprise Modelling Languages -Just Enough Standardisation?, Business Modeling and Software Design, Third Int. Symposium, BMSD 2013, vol.173, pp.1-23, 2013.

P. Van-bommel, P. G. Buitenhuis, S. J. Hoppenbrouwers, and H. A. Proper, Architecture Principles -A Regulative Perspective on Enterprise Architecture, Proc. of the 2nd Int. Workshop on Enterprise Modelling and Information Systems Architectures, pp.47-60, 2007.

P. Van-bommel, S. J. Hoppenbrouwers, H. A. Proper, and T. P. Van-der-weide, Research Issues in System Analysis and Design, Databases and Software Dev, pp.123-145, 2007.

S. Brown, The new diversity: working with Nonhumans, IEEE Computer, vol.50, issue.3, pp.90-95, 2017.

E. K. Chew, iSIM: An integrated design method for commercializing service innovation, Information Systems Frontiers, vol.18, issue.3, 2016.

J. L. Dietz, Enterprise Ontology -Theory and Methodology, 2006.

J. L. Dietz and J. A. Hoogervorst, Enterprise Ontology and Enterprise Architecture -how to let them evolve into effective complementary notions, GEAO Journal of Enterprise Architecture, vol.1, 2007.

C. Feltus and H. A. Proper, Conceptualization of an Abstract Language to Support Value CoCreation, 12th Conf. on Information Systems Management (ISM'17), Federated Conf. on Computer Science and Information Systems, 2017.

C. Feltus and H. A. Proper, Towards a Security and Privacy Co-Creation Method, IEEE Int. Conf. for Internet Technology and Secured Transactions, 2017.

J. Freund and B. Rücker, Real Life BPMN. Camunda, 2012.

D. Greefhorst and H. A. Proper, Architecture Principles -The Cornerstones of Enterprise Architecture, Enterprise Engineering Series, 2011.

C. Grönroos and A. Ravald, Service as Business Logic: Implications for Value Creation and Marketing, Journal of Service Man, vol.22, issue.1, pp.5-22, 2011.

C. Grönroos and P. J. Voima, Critical service logic: making sense of value creation and cocreation, Journal of the Academy of Marketing Science, vol.41, issue.2, pp.133-150, 2013.

G. ;. Guizzardi and J. Eder, Databases and Information Systems IV -Selected Papers from the Seventh Int, On Ontology, ontologies, Conceptualizations, Modeling Languages, and (Meta)Models. In: Vasilecas, vol.155, pp.18-39, 2006.

T. A. Halpin and T. Morgan, Information Modeling and Relational Databases. Data Management Systems, 2008.

R. Hamers, We want to be a tech company with a banking license, 2017.

J. C. Henderson and N. Venkatraman, Strategic alignment: Leveraging information technology for transforming organizations, IBM Systems J, vol.32, issue.1, pp.4-16, 1993.

J. Krogstie, O. I. Lindland, and G. Sindre, Defining Quality Aspects for Conceptual Models, Information System Concepts: Towards a consolidation of views -Proc. of the third IFIP WG8.1 conference, pp.216-231

&. Chapman, /. Hall, and . Ifip-wg8, , vol.1, 1995.

M. M. Lankhorst, H. A. Proper, and H. Jonkers, The Anatomy of the ArchiMate Language, Int. Journal of Information System Modeling and Design, vol.1, issue.1, pp.1-32, 2010.

. Lankhorst, Enterprise Architecture at Work: Modelling, Communication and Analysis, Enterprise Engineering Series, 2017.

R. F. Lusch and S. Nambisan, Service Innovation: A Service-Dominant Logic Perspective, MIS Quarterly, vol.39, issue.1, pp.155-175, 2015.
DOI : 10.25300/misq/2015/39.1.07

P. P. Maglio, S. L. Vargo, N. Caswel, and J. Spohrer, The Service System is the Basic Abstraction of Service Science, Information Systems and e-business Management, vol.7, pp.395-406, 2009.

D. L. Moody, The "Physics" of Notations: Toward a Scientific Basis for Constructing Visual Notations in Software Engineering, IEEE Transactions on Software Engineering, vol.35, issue.6, pp.756-779, 2009.

, Object Management Group: Unified Modeling Language -Superstructure, 2010.

, OMG: Business Process Modeling Notation, V2.0, 2011.

M. Op-'t-land and H. A. Proper, Impact of Principles on Enterprise Engineering, Proc. of the 15th European Conf. on Information Systems, pp.1965-1976, 2007.

G. Plataniotis, S. De-kinderen, Q. Ma, and H. A. Proper, A Conceptual Model for Compliance Checking Support of Enterprise Architecture Decisions, Proc. of the 17th IEEE Conf. on Business Informatics (CBI 2015), vol.1, pp.191-198, 2015.

G. Plataniotis, S. De-kinderen, and H. A. Proper, Capturing Design Rationales in Enterprise Architecture: A case study, Proc. of the 7th IFIP WG 8.1 working conference on the Practice of Enterprise Modeling, 2014.
URL : https://hal.archives-ouvertes.fr/hal-01282061

G. Plataniotis, S. De-kinderen, and H. A. Proper, EA Anamnesis: An Approach for Decision Making Analysis in Enterprise Architecture, Int. Journal of Information System Modeling and Design, vol.5, issue.3, pp.75-95, 2014.

G. Plataniotis, Q. Ma, H. A. Proper, and S. De-kinderen, Traceability and modeling of requirements in enterprise architecture from a design rationale perspective, Proc. of the 9th IEEE Int. Conf. on Research Challenges in Information Science (RCIS 2015), pp.518-519, 2015.

H. A. Proper, Enterprise Architecture -Informed steering of enterprises in motion, Proc. of the 15th Int. Conf. (ICEIS 2013), vol.190, pp.16-34, 2014.

H. A. Proper, M. Bjekovi?, C. Feltus, and I. S. Razo-zapata, On the Development of a Modelling Framework for Value Co-creation, Proc. of the 12th Int. Workshop on Value Modelling and Business Ontologies (VMBO), 2018.

H. A. Proper, M. Bjekovi?, B. Van-gils, S. J. Hoppenbrouwers, and M. M. Lankhorst, Enterprise Architecture -Towards essential sense-making, Proc. of the Fact-based Modelling Workshop (FBM 2017), held at the On The Move (OTM) conference, vol.9, pp.5-21, 2014.
DOI : 10.1007/s40786-014-0002-7

H. A. Proper and M. Op-'t-land, Lines in the Water -The Line of Reasoning in an Enterprise Engineering Case Study from the Public Sector, Proc. of the 2nd Working Conf. on Practice-driven Research on Enterprise Transformation, vol.69, pp.193-216, 2010.

H. A. Proper, R. Winter, and S. Aier, Architectural Coordination of Enterprise Transformation, 2018.

I. S. Razo-zapata, E. Chew, and H. A. Proper, Visual Modeling for Value (Co-)Creation, Proc. of the 10th Int. Workshop on Value Modelling and Business Ontologies (VMBO), 2016.

I. S. Razo-zapata, E. Chew, and H. A. Proper, Towards VIVA: A VIsual Language to Model VAlue Co-creation, The 5th Int. Conf. on Serviceology, 2017.

I. S. Razo-zapata, E. Chew, and H. A. Proper, VIVA: A VIsual Language to Design VAlue Cocreation, The 20th IEEE Int. Conf. on Business Informatics, 2018.
DOI : 10.1109/cbi.2018.00012

L. Rothrock and J. Yin, Integrating Compensatory and Noncompensatory Decision-Making Strategies in Dynamic Task Environments, vol.21, pp.125-141, 2008.
DOI : 10.1007/978-0-387-77131-1_6

E. A. Rouwette and J. A. Vennix, System Dynamics and Organizational Interventions, Systems Research and Behavioral Science, vol.23, pp.451-466, 2006.
DOI : 10.1002/sres.772

K. Sandkuhl, J. Stirna, A. Persson, and M. Wißotzki, Enterprise Modeling: Tackling Business Challenges with the 4EM Method, 2014.

M. Snoeck, Enterprise Information Systems Engineering -The MERODE Approach, Enterprise Engineering Series, 2014.

, The Open Group: TOGAF Version 9, vol.1, 2011.

J. Tribolet, P. Sousa, and A. Caetano, The Role of Enterprise Governance and Cartography in Enterprise Engineering, Enterprise Modelling and Information Systems Architectures (EMISA), vol.9, pp.38-49, 2014.

F. P. Tulinayo, P. Van-bommel, and H. A. Proper, Enhancing the System Dynamics Modeling Proces with a Domain Modeling Method, Int. Journal of Cooperative Information Systems, vol.22, issue.02, 2013.

S. L. Vargo and R. F. Lusch, Service-dominant logic: continuing the evolution, Journal of the Academy of marketing Science, vol.36, pp.1-10, 2008.

S. L. Vargo and R. F. Lusch, Institutions and axioms: an extension and update of servicedominant logic, Journal of the Academy of Marketing Science, vol.44, issue.1, 2016.

J. V. Wout, M. Waage, H. Hartman, M. Stahlecker, and A. Hofman, The Integrated Architecture Framework Explained, 2010.

J. A. Zachman, A framework for information systems architecture, IBM Systems J, vol.26, issue.3, pp.276-292, 1987.